# COFEK > The Consumers Federation of Kenya (COFEK) is Kenya's independent, self-funded, multi-sectorial, non-political and apex non-profit Federation committed to consumer protection, education, research, consultancy, litigation, anti-counterfeits campaign and business rating on consumerism and customer-care issues. ## Pages - [Home](https://cofek.africa/): the Federation, its live work and latest statements - [News](https://cofek.africa/news): consumer protection reporting and statements, with the full archive - [About us](https://cofek.africa/about-us): what COFEK is, its history and governance - [Complaints](https://cofek.africa/complaints): how consumers lodge a complaint - [Resources](https://cofek.africa/resources): documents, statutes and the Federation's videos - [Contact](https://cofek.africa/contact-us): how to reach the Secretariat ## Sections - [Aviation](https://cofek.africa/news/category/aviation) - [Banking](https://cofek.africa/news/category/banking) - [Banking & Financial Services ](https://cofek.africa/news/category/banking-and-financial-services) - [COFEK Watch](https://cofek.africa/news/category/cofek-watch) - [Crime](https://cofek.africa/news/category/crime) - [Data](https://cofek.africa/news/category/data) - [Digital](https://cofek.africa/news/category/digital) - [Economy](https://cofek.africa/news/category/economy) - [Education](https://cofek.africa/news/category/education) - [Energy](https://cofek.africa/news/category/energy) - [Entertainment](https://cofek.africa/news/category/entertainment) - [Environment](https://cofek.africa/news/category/environment) - [Featured](https://cofek.africa/news/category/featured) - [Food](https://cofek.africa/news/category/food) - [Fraud](https://cofek.africa/news/category/fraud) - [Gambling](https://cofek.africa/news/category/gambling) - [Gaming](https://cofek.africa/news/category/gaming) - [General News](https://cofek.africa/news/category/uncategorized) - [Government](https://cofek.africa/news/category/government) - [Health](https://cofek.africa/news/category/health) ## Latest news - [Hey COFEK: Safaricom’s 2026 ‘Capture the Good” Photography Competition was Biased ](https://cofek.africa/news/hey-cofek-safaricom-s-2026-capture-the-good-photography-competition-was-biased): The issue I am raising is not simply dissatisfaction with my score or the outcome. It concerns the administration of a public-facing competition in which participants were invited to participate under published Terms and Conditions and judging criteria. - [Judicial Service Commission Says Appellate Judges Kimaru, Munyao and Okello Have Case to Answer](https://cofek.africa/news/judicial-service-commission-says-appellate-judges-kimaru-munyao-and-okello-have-case-to-answer): ✅On 12 May 2026, the three judges issued a dispositive order — staying the High Court's conservatory orders in the US-Kenya Health Framework case — without giving a single reason. The reasoned ruling was reserved for 30 October 2026. Five months later. - [Why Kinyua and Morintat Are Technically the Best CEOs of EPRA, but Politically, Youthful State House Lawyer Kipchumba Beats Them](https://cofek.africa/news/why-kinyua-and-morintat-are-technically-the-best-ceos-of-epra-but-politically-youthful-state): Leparan Ole Morintat, a former National Oil Corporation of Kenya CEO came second to Macharia Irungu as Kenya Pipeline CEO. On another hand, no insider at EPRA is as best suited as Edward Kinyua technically and by experience. Then in comes, the youthful State House lawyer, whose second name is a key asset. He reports to Jasper Mbiuki - [Aliko Dangote’s Lamu Refinery: A Sh2.2 Trillion Bet Kenyan Consumers Must Scrutinise](https://cofek.africa/news/aliko-dangote-s-lamu-refinery-a-sh2-2-trillion-bet-kenyan-consumers-must-scrutinise): Government messaging has centred on jobs and energy security. Deputy President Kithure Kindiki has put the jobs figure at more than 50,000, with government projections reaching 60,000. - [Two Women Charged Over Alleged Massive QVSE Investment Scam](https://cofek.africa/news/two-women-charged-over-alleged-massive-qvse-investment-scam) - [MKU Launches Cloud Computing Lab, China-Africa Digital Technology Supermarket at Thika Campus](https://cofek.africa/news/mku-launches-cloud-computing-lab-china-africa-digital-technology-supermarket-at-thika-campus): Together, the two facilities suggest a dual purpose: equipping MKU students with technical, job-ready skills while also creating a platform through which technology products and training methodologies developed in China can be introduced to learners and professionals in Kenya. - [I & M Bank and Safaricom in the dock: Whitelisted, yet swapped: How a Nairobi firm allegedly lost Sh11 million overnight](https://cofek.africa/news/i-and-m-bank-and-safaricom-in-the-dock-whitelisted-yet-swapped-how-a-nairobi-firm-allegedly-lost): Mara North Holdings Limited says it lost millions in a SIM-swap fraud. Now it is demanding answers from Safaricom and I&M Bank. - [Fake Degrees: JKUAT Washes Its' Hands Off Kimilili MP Didmus Wekesa Barasa Engineering Degree Claim; Eyes on EBK](https://cofek.africa/news/fake-degrees-jkuat-washed-its-hands-off-kimilili-mp-didmus-wekesa-barasa-engineering-degree): In an earlier National Assembly website (www.parliament.go.ke) academic listing, Mr Wekesa has been masquerading as a holder of the Bachelor of Electrical and Electronic Engineering from JKUAT and as a registered member of Engineers Board of Kenya (EBK). That listing has since been replaced by another questionable claim to a BA and MA from Mount Kenya University (MKU) - [Failed AAR Insurance and Why Kenya's "Insurance" Is a Lie for the Dead and Dying](https://cofek.africa/news/failed-aar-insurance-and-why-kenya-s-insurance-is-a-lie-for-the-dead-and-dying): Two claims. Two years apart. Two rulings against AAR. Zero indication that either ruling changed how the company treats the next claimant — or the next ten families of a dead workforce. - [It’s a Record Reverse Call on Waiyaki Way: High Court Nullifies Sh204.3B Safaricom Stake Sale to Vodacom](https://cofek.africa/news/it-s-a-record-reverse-call-on-waiyaki-way-high-court-nullifies-sh204-3b-safaricom-stake-sale-to): Unwinding a completed, cross-border share transfer is not simple. It raises complex questions of corporate law. Securities regulation is also implicated. International investment protection issues arise too. The ruling does not resolve these on its face. An appeal is widely expected. The matter could plausibly return to the Court of Appeal or the Supreme Court. - [Some of the unresolved complaints at the Diamond Trust Bank and why DTB is unresponsive on the Sh275K heist](https://cofek.africa/news/some-of-the-unresolved-complaints-at-the-diamond-trust-bank-and-why-dtb-is-unresponsive-on-the): A former branch manager, her assistant, and a third suspect were charged with 68 counts of theft, forgery, and money laundering after allegedly siphoning Sh149 million from a customer's account through fabricated instruction letters, fictitious withdrawal slips, and fraudulent emails over five years - [How Central Bank of Kenya is Slowly But Surely Blacking Out Shell Banking Institutions ](https://cofek.africa/news/how-central-bank-of-kenya-is-slowly-but-surely-blacking-out-shell-banking-institutions): Kenya remains on the FATF "grey list" since February 2024 over anti-money-laundering deficiencies; shell banks and opaque foreign representative offices have been flagged as conduits for illicit flows. - [Miracle in Thika: Mother Delivers Five Healthy Babies Naturally, and Kenya's Public Hospitals Deserve Some of the Credit](https://cofek.africa/news/miracle-in-thika-mother-delivers-five-healthy-babies-naturally-and-kenya-s-public-hospitals): Behind the headline is a medical team that deserves its own recognition. Hospital sources indicate that nurses at Thika Level Five spent close to eleven consecutive hours on their feet managing the delivery and the immediate care of five newborns, each requiring simultaneous monitoring for the low birth weight and prematurity risks that come with any multiple pregnancy. - [Lawyer Paul Muite's Sh3M Demand Against Kenya Airways Is a Wake-Up Call for Every Kenyan Traveller](https://cofek.africa/news/muite-s-sh3-million-demand-against-kenya-airways-is-a-wake-up-call-for-every-kenyan-traveller): On 31 August 2026, Mr Muite, his wife Dr Edith Muite, their two daughters and two grandchildren arrived at Abeid Amani Karume International Airport in Zanzibar to catch Flight KQ491 back to Nairobi, the final leg of an 11-day family holiday. - [Defective Tyre, Deflected Blame: Consumer Turns to COFEK After XpressFit Burst Fails Within 12 Hours](https://cofek.africa/news/defective-tyre-deflected-blame-consumer-turns-to-cofek-after-xpressfit-burst-fails-within-12): Before you visit AutoFit, read this and exercise extreme discretion because your life, money and car matters! - [Why the Growth of ArtCaffe and Java Raises Questions: Are Kenyans jostling for restaurants, or spending more time in them?](https://cofek.africa/news/why-the-growth-of-artcaffe-and-java-raises-questions-are-kenyans-jostling-for-restaurants-or): Kenyans are filling up tables at both Java and ArtCaffe restaurants in Nairobi and other urban areas. Are they replacing the need for freelancers to rent offices? Or what is simply attractive here? - [Key legal lessons from the Cofek v Stanbic Bank, Homeboyz Entertainment and Radio Africa Events court battle on BoyzIIMen concert](https://cofek.africa/news/key-legal-lessons-from-the-cofek-v-stanbic-bank-homeboyz-entertainment-and-radio-africa-events): The judgment has helped settle the parameters of Article 46 and made it clear that consumer rights are constitutional rights, not merely contractual ones. A service provider therefore cannot hide behind a contract to escape constitutional and statutory consumer protection. This is an important principle for COFEK and consumer protection generally - [Carrefour's Kenyan Windfall: What Nakumatt's Collapse Built, Consumers Must Now Watch](https://cofek.africa/news/carrefour-s-kenyan-windfall-what-nakumatt-s-collapse-built-consumers-must-now-watch): COFEK reads the numbers differently. Carrefour's expansion has not happened in a competitive vacuum — it has happened in the wreckage of Nakumatt Holdings, Uchumi Supermarkets, Tuskys and Mulleys Supermarkets, four homegrown chains that collapsed under debt, mismanagement and, in some cases, outright plunder of supplier and shareholder funds. - [COFEK Demands DTB Freeze Account Linked to Sh275,500 Mobile Money Fraud, Waive Confidentiality to Aid Victim](https://cofek.africa/news/cofek-demands-dtb-freeze-account-linked-to-kes-275-500-mobile-money-fraud-waive-confidentiality): The victim was defrauded of a total of Sh275,500 between September 9 and 10, 2026, after being induced by false pretences to transfer funds from her M-PESA account to a DTB paybill (Paybill Number 516600, Account Number 5689225002). - [The $419 Million Question: Who Is GKSD, and What Did Kenya Just Sign Up For?](https://cofek.africa/news/the-usd419-million-question-who-is-gksd-and-what-did-kenya-just-sign-up-for): a private joint venture between two entities: GK Investment Holding, founded and chaired by Tunisian-Italian businessman Kamel Ghribi, and Gruppo San Donato (GSD), Italy's largest private hospital operator. GK Investment Holding's origins have nothing to do with healthcare — it began as a commodity-trading and consultancy outfit dealing in oil, cotton, phosphates and coffee, before pivoting into healthcare infrastructure. - [Why “Alliance in Motion Kenya Limited”’claim to turn Kenyans into “extraordinary millionaires” is flagged as a fraudulent dealer ](https://cofek.africa/news/why-alliance-in-motion-kenya-limited-claim-to-turn-kenyans-into-extraordinary-millionaires-is): The mere fact that they are asking for money endlessly from the unsuspecting investors under the guise of making them millionaires is overtly ironical and deceitful. COFEK asks Kenyans to deal with the little-known organization, said to originate from the Philippines, with extreme discretion - [Questions emerge as belated changes in Rironi — Nakuru — Mau Summit dual road force emergence acquisition of more land](https://cofek.africa/news/questions-emerge-as-belated-changes-in-rironi-nakuru-mau-summit-dual-road-force-emergence): Two Chinese contractors handling the project — China Road and Bridge Corporation/NSSF (Nairobi–Gilgil–Naivasha–Mau Summit) and Shandong Hi-Speed (Gilgil–Nakuru–Mau Summit) - [Why a Group is Opposed to the Sh500 Billion Nuclear Plant in Siaya](https://cofek.africa/news/why-a-group-is-opposed-to-the-sh500-billion-nuclear-plant-in-siaya): The agency has shortlisted eight sites in Siaya County — Ugambe, Sirongo, Liunda, Manywanda, Osindo, Nyangoye, Dagamoyo and Kanyawayaga — all along the Lake Victoria shoreline, from which a “Proposed Site” and an “Alternate Site” are to be selected after further screening. - [Uber’s Global Job Cuts Should Worry Kenyan Riders and Drivers Too](https://cofek.africa/news/uber-s-global-job-cuts-should-worry-kenyan-riders-and-drivers-too): The ride-hailing giant, which employs roughly 34,000 people across more than 70 countries, says the restructuring is meant to sharpen decision-making and speed up growth investment - [COFEK Petitions EACC to Probe Sh15 Billion Digital Super Highway Tender Linked to Ex-CAK Chair Mary Wambui Mungai](https://cofek.africa/news/cofek-petitions-eacc-to-probe-sh15-billion-digital-super-highway-tender-linked-to-ex-cak-chair): On September 3, 2026, Justice Lawrence N. Mugambi of the High Court at Milimani delivered judgment in Consumer Federation of Kenya v Information and Communication Technology Authority & 4 Others (HCCHRPET/E683 of 2024). - [High Court nullifies Attorney General’s opinion on which Communications Authority relied upon to pay its former Chairperson Mary Wambui Mungai](https://cofek.africa/news/high-court-nullifies-the-attorney-general-s-opinion-on-which-communications-authority-relied): The questionable Attorney General’s opinion was signed by Solicitor General Shadrack Mose. Justice Lawrence Mugambi declared it null and void as to its unconstitutionality. - [Why Family Bank Lost Its Appeal on Kshs 720,000 Mobile Banking Fraud Case](https://cofek.africa/news/why-family-bank-lost-its-appeal-on-kshs-720-000-mobile-banking-fraud-case): High Court stated that bank's duty to protect a customer's account does not end when the fraud begins — it begins when the bank is told! - [Why Kenya’s Ouster and Public Humiliation of 100 years old India firm Tata Chemicals Lake Magadi Is the Wrong Move](https://cofek.africa/news/why-kenya-s-ouster-and-public-humiliation-of-100-years-old-india-firm-tata-chemicals-lake-magadi) - [Why searches on Social Health Authority (SHA) topped Kenya in 2025](https://cofek.africa/news/why-searches-on-social-health-authority-sha-topped-kenya-in-2025): Kenyans have been asking many questions about SHA with the major being “Is SHA working?” relative to NHIF. Is the SHA Sh104.8B system value for money? - [What High Court ruling on Uber, Bolt and other ride-hailing taxi mean for Kenya’s consumers ](https://cofek.africa/news/what-high-court-ruling-on-uber-bolt-and-other-ride-hailing-taxi-mean-for-kenya-s-consumers): Data retention/surveillance rules also blocked — NTSA can no longer force platforms to retain detailed passenger/driver data for 3 years and hand it over on demand; the court found this violated the right to privacy (Article 31) and the Data Protection Act, 2019, amounting to unconstitutional continuous surveillance - [Este Medical Group Kenya Emerges as a Leading Destination for Dermatology and Aesthetic Care](https://cofek.africa/news/este-medical-group-kenya-emerges-as-a-leading-destination-for-dermatology-and-aesthetic-care): Based at “The Piano” on Brookside Drive in Westlands, the clinic operates as the Kenyan branch of Este Medical Group, a company with an established presence in the UK and other international markets, offering hair transplants, facials, laser hair removal, and a range of other skin and hair treatments. - [Claims of interferences with the winnings on Sportpesa betting platforms as the firm and the regulator, GRA, leaves consumers on their own](https://cofek.africa/news/claims-of-interferences-with-the-winnings-on-sportpesa-betting-platforms-as-the-firm-and-the): Several days ago, I experienced a troubling incident while playing a crash game on the platform: placing bets worked without issue, but cashing out was not allowed or simply did not function. - [The trouble it took, including personal calls by President Ruto, for KAWU to call off strike ](https://cofek.africa/news/the-trouble-it-took-including-personal-calls-by-president-ruto-for-kawu-to-call-off-strike): The 2-day strike brought travel to a halt at the Jomo Kenyatta International Airport and other key airports in Mombasa, Kisumu and Eldoret. Move led to massive flight bookkng cancellations - [Kamal out of Kenya Airways as board turns to legal chief Waswani](https://cofek.africa/news/kamal-out-of-kenya-airways-as-board-turns-to-legal-chief-waswani): Company Secretary Habil Waswani takes charge, in temporary capacity, as MD & CEO at Kenya Airways - [Another day, another complaint on Carrefour Supermarket delivery challenges ](https://cofek.africa/news/another-day-another-complaint-on-carrefour-supermarket-delivery-challenges): At no point was I informed that the order would be cancelled. My order was cancelled without adequate notice, reasonable effort to contact me, or fair communication. This is particularly concerning given that I had already paid in full for the goods, courier service, and M-Pesa transaction charges. I had also applied a discount voucher to the purchase. - [How Maraga Report Exposes President Ruto for Stalling Police Reforms, 3 Years Later ](https://cofek.africa/news/how-maraga-report-exposes-president-ruto-for-stalling-police-reforms-3-years-later): “Independence of the NPS” — reduced to a slogan, while police escort goons at by-elections and take “operational instructions” straight from the Interior CS Murkomen, in plain violation of Art. 245, CoK - [COFEK calls on the Ministry of Agriculture, Treasury and the Dairy Board to to Restore Milk Supply and Stabilize Prices](https://cofek.africa/news/cofek-calls-on-the-ministry-of-agriculture-treasury-and-the-dairy-board-to-to-restore-milk): Formal sector milk intake fell from 88.89 million litres in May 2026 to 84.44 million litres in June 2026 — a month-on-month decline of 5.0 per cent [KNBS, Leading Economic Indicators, June 2026, Table 17(f)]. The June 2026 intake was 6.4 per cent below the 90.24 million litres recorded in June 2025. February 2026 (74.43 million litres) was in fact the lowest month so far this year, pointing to a volatile and weakening supply trend through H1 2026 - [Pain for Travellers and the Economy as Kenya Is Shut Off From the World](https://cofek.africa/news/ain-for-travellers-and-the-economy-as-kenya-is-shut-off-from-the-world): Departures have faced delays of two to three hours, with Kenya Airways reporting that as of mid-afternoon only a fraction of its scheduled flights had departed. - [Ruth Muthoni Kamau: Did her Equity Bank Heist of Sh1.5B in 2025 Earn her a Microfinance Bank?](https://cofek.africa/news/ruth-muthoni-kamau-did-her-equity-bank-heist-of-sh1-5b-in-2025-earn-her-a-microfinance-bank): Fresh court filings show she allegedly used a proxy, Joel Mwangi Wainaina, to buy his way into Fanikisha Microfinance Bank with a 49% stake worth Sh478M — funded, investigators suspect, by the stolen cash. - [KPC’s “Successful” IPO: What the State-Firm Coercion Story Reveals About Public Fund Risk](https://cofek.africa/news/kpc-s-successful-ipo-what-the-state-firm-coercion-story-reveals-about-public-fund-risk): Uganda’s last-minute intervention — buying roughly 20 percent of KPC in exchange for board seats and a veto over the CEO’s hiring and firing — further underscores how far the deal drifted from its original design once the market signalled it did not want in at the offered terms.