# Consumers Federation of Kenya (COFEK) > Restoring Consumer Pride and Confidence! ## Posts - [How KETRACO board suffered a legal blow by imposing a compulsory leave on a senior staff](https://cofek.africa/how-ketraco-board-suffered-a-legal-blow-by-imposing-a-compulsory-leave-on-a-senior-staff/): Republic of Kenya | In the Employment and Labour Relations Court at Nairobi | Petition E185 of 2025 | B Ongaya, J | December 17, 2025 | Between Eng. Antony Tawayi Wamukota – Petitioner | and Kenya Electricity Transmission Company Limited – 1st Respondent | Board of Directors of Kenya Electricity Transmission Company Limited  – 2nd Respondent | The Accounting Officer/Chief Executive Officer of Kenya Electricity Transmission Company Limited – 3rd Respondent | Judgment | 1.The petitioner filed the petition and supporting affidavit dated 22.09.2025 and through Sikuta & Associates Advocates. The petitioner prayed for reliefs as follows:1.A declaration that... - [Why Carrefour Supermarket Remains Kenya’s Most Brazen Offender of Competition Law](https://cofek.africa/226874-2/): Carrefour’s stores may gleam with European efficiency, but behind the polished aisles lies a retail giant that has become Kenya’s most stubborn violator of competition and fair-trade rules. No other supermarket has tested — and repeatedly crossed — the boundaries of the Competition Act quite like the French-owned chain. At the heart of Carrefour’s troubles is a pattern of abusing buyer power, the very offence Parliament sought to curb when it strengthened Section 24A of the Act. Investigations by the Competition Authority of Kenya (CAK) have exposed a familiar script: suppliers, often small Kenyan businesses, forced into signing contracts skewed... - [Banks on Notice: The Landmark Kyalo Mbobu Ruling That Will Rewrite Kenya’s Lending Playbook](https://cofek.africa/banks-on-notice-the-landmark-kyalo-mbobu-ruling-that-will-rewrite-kenyas-lending-playbook/): Kenya’s financial sector has been jolted by a ruling that exposes the brutality of predatory lending — and sets powerful new limits on what banks, micro-lenders and private financiers can get away with. It all began in January 2021, at the height of COVID-19. Businesses were collapsing, incomes had dried up, and even respected professionals were scrambling for survival capital. Among them was Mathew Kyalo Mbobu — a distinguished lawyer, law lecturer and family man. He borrowed Ksh11 million from Hypac Investments Limited. The terms? Extortion dressed as a contract: 15% interest per month 5% weekly penalty on delays His... - [KETRACO’s Sh300 Billion Empire Left Exposed as Insurance Cover Lapses Amid Shocking Kickback Claims](https://cofek.africa/ketracos-sh300-billion-empire-left-exposed-as-insurance-cover-lapses-amid-shocking-kickback-claims/): The Kenya Electricity Transmission Company (KETRACO), custodian of more than Sh300 billion worth of national power infrastructure, has been operating uninsured for over five months, exposing taxpayers to unprecedented financial risk. KETRACO’s massive asset base includes high-value installations such as the Sh40 billion Suswa substation, the Sh25 billion Isinya hub, and the Sh10 billion Mariakani station, alongside dozens of substations and high-voltage transmission lines strung across the country on hundreds of steel pylons. The company also maintains a 24-hour standby aircraft and other capital-intensive assets critical to grid stability. Yet despite this gargantuan portfolio, sources confided to COFEK that KETRACO... - [The IMF team concludes its’ mission in Kenya: Verdict on further support awaited](https://cofek.africa/the-imf-team-concludes-its-mission-in-kenya-verdict-on-further-support-awaited/): Nairobi, Kenya: An International Monetary Fund (IMF) staff team led by Haimanot Teferra visited Nairobi from September 25-October 9, 2025. The purpose of the visit was to assess Kenya’s current economic situation and initiate discussions on the government’s forward-looking policies and strategy, that could be supported through an IMF program. The team held meetings with H.E. President Ruto; Cabinet Secretary John Mbadi Ng’ongo; Governor Kamau Thugge of the Central Bank of Kenya, and their respective teams. The IMF team also engaged with members of Parliament, officials from various government agencies, and representatives from civil society organizations, private businesses, the financial... - [The ThinkScene Safaris shame and the cost to Kenya’s tourism sector as French tourist protests inflated charges](https://cofek.africa/the-thinkscene-safaris-shame-and-the-cost-to-kenyas-tourism-sector-as-french-tourist-protests-inflated-charges/): I am writing to formally raise a complaint regarding a dispute that I have with the travel agency ThinkScene Safaris. Licence : TRA1/22/C01/47527 We, along with my family, traveled from France to enjoy what we hoped would be a magical stay in Kenya. Unfortunately, my experience with the travel agency was far from satisfactory. It left us in a difficult situation, caused significant stress, and left us deeply upset. I confirmed a contract with them on the 9/01/2025 (format : day/month/year) that we both agreed on and that was fully paid before the stay, as required. On the 23/03/2025, during... - [Why Declaring Safaricom Dominant is Pro-Consumer, Not Punishing Success](https://cofek.africa/why-declaring-safaricom-dominant-is-pro-consumer-not-punishing-success/): For years, Kenyans have debated whether Safaricom should be declared a dominant mobile network operator. Safaricom itself often argues that such calls amount to “punishing success.” Nothing could be further from the truth. The latest Communications Authority statistics tell the story. Safaricom controls about 63% of all voice minutes and an astonishing 88% of SMS traffic. In mobile subscriptions and data, it still towers above its competitors. No other operator—Airtel, Telkom, or Equitel—comes close. Kenya’s laws are clear. Under the Fair Competition Regulations of 2010, once a player can act independently of rivals and customers, the CA must declare it dominant... - [Safaricom for Whites? Pain of a Kenyan as raw hate and racism persists at Village Market, Nairobi](https://cofek.africa/safaricom-for-whites-pain-of-a-kenyan-as-raw-hate-and-racism-persists-at-village-market-nairobi/): I’m writing to express my disappointment and frustration with the service I received at the Safaricom Village Market branch. On my visit today, I was served by two professional ladies, Njeri and a Somali lady. However, I was shocked to witness discriminatory treatment towards Africans with dark skin compared to white customers. Despite having queue number 65, which I picked at 11:40 AM, I waited for 20 minutes. During this time, four white customers walked in and were greeted at the door, bypassing the queue. They were directed to different counters for service without picking queue numbers. This was facilitated... - [Nairobi Senator Edwin Sifuna delivers a devastating verdict on the legality and procedures around affordable housing project](https://cofek.africa/nairobi-senator-edwin-sifuna-delivers-a-devastating-verdict-on-the-legality-and-procedures-around-affordable-housing-project/): Nairobi Senator Edwin Sifuna has delivered a blistering critique of the government’s proposed Affordable Housing Regulations, warning that the framework is both procedurally illegal and vulnerable to political manipulation. Speaking on the Senate floor during Thursday’s session, Sifuna argued that the regulations—intended to operationalize the contentious Affordable Housing Act, 2024—were tabled in clear breach of statutory and constitutional requirements. Legal Concerns Sifuna faulted the Ministry of Lands, Public Works, Housing and Urban Development for what he described as “short-circuited public participation and opaque drafting” of the regulations. He cited provisions of the Statutory Instruments Act and Article 10 of the... - [The trouble with Jumia’s poor services as Kenyans up their complaints](https://cofek.africa/the-trouble-with-jumias-poor-services-as-kenyans-up-their-complaints/): Disappointed with Jumia Kenya service. I ordered 3 items and only 1 (openEAR earphone) was delivered. Despite promising a refund within 48hours, none has been forthcoming two weeks later. No follow up as well. Please refund my money asap. I will not engage with Jumia anymore as customer service is pathetic. Emmanuel. - [Directline Assurance Meltdown: Insurance Regulator’s Slow Hand Fans the Ugly Flames](https://cofek.africa/directline-assurance-meltdown-insurance-regulators-slow-hand-fans-the-ugly-flames/): Kenya’s insurance industry is watching an unprecedented drama unfold at Directline Assurance, where a shareholder battle has spilled into the open and left thousands of policyholders wondering who is really in charge. Media mogul S.K. Macharia, one of Directline’s biggest shareholders, stunned the market by announcing an abrupt shutdown of the motor insurer. He attempted to transfer key assets to a third party while firing senior executives and installing his own team—moves that threw the company into turmoil overnight. IRA Fights Back The Insurance Regulatory Authority (IRA) swiftly rejected the purported closure and asset transfers, calling them null and void.... - [Carrefour’s Global Footprint Shrinks as Regional Rivals Take Over](https://cofek.africa/carrefours-global-footprint-shrinks-as-regional-rivals-take-over/): Dubai — Carrefour, once celebrated as the pioneer of the hypermarket concept and a defining global retail icon, is retreating far more quickly than many industry watchers anticipated. Once the symbol of one-stop shopping for everything from groceries to electronics, the French retailer is now a shadow of its former self in key Across Europe, Carrefour has scaled back operations in two of its biggest overseas markets, a striking reversal for a brand that once promised to bring French-style retailing to every corner of the continent. Industry analysts say the exits reflect intense price competition from discount chains and the... - [Don’t Be Cheated! A Bad Government Is Worse Than No Government!](https://cofek.africa/a-bad-government-is-worse-than-no-government/): By Justin B.N Muturi When Raila Odinga and ODM argue that “it is better to have a bad government than none at all,” they are not only wrong, they are dangerously wrong. The statement is meant to stoke fear, to lull citizens into accepting mediocrity and even grand corruption as the natural order of things. It is a false choice, a manipulative framing designed to delegitimize any serious conversation about accountability, reform, and the rejection of rotten leadership. History, both global and local, has already delivered a clear verdict: bad governments are not harmless placeholders. They are predatory machines. They... - [Mika dealer used 13 police officers to raid and seize a bad fridge from a protesting customer](https://cofek.africa/mika-dealer-used-13-police-officers-to-raid-and-seize-a-bad-fridge-from-a-protesting-customer/): I write once again to urgently follow up regarding my complaint against Ideal Appliances Ltd (MIKA Appliances). On 15th August 2025, my refrigerator was seized from my home in Kamulu through an unlawful raid involving thirteen (13) armed police officers wielding AK-47 rifles, accompanied by agents of Ideal Appliances Ltd (MIKA Appliances). This seizure was not supported by any summons, chain of custody, or court order. It was a blatant abuse of state power for private gain, and it has left my family without an essential household necessity to date. I must emphasize: there is no “technical investigation” required in... - [Reports: Ketraco Boss Mativo Suspended Over Sh400 mn Transformer Procurement Scam](https://cofek.africa/reports-ketraco-boss-mativo-suspended-over-sh400-mn-transformer-procurement-scam/): The Kenya Electricity Transmission Company Ltd (KETRACO) has suspended its CEO Eng. John Mativo, according to credible reports, following allegations of procurement irregularities linked to the damage of a 70-tonne transformer valued at approximately Sh400 million. Sources familiar with Thursday’s board meeting confirmed that the suspension follows a probe into how the bulky high-voltage transformer—destined for the 220 kV Turkwel–Ortum–Kitale transmission project—was ferried from Mombasa without a valid contract or insurance cover and subsequently destroyed when it reportedly fell off the transporter’s truck. A senior official at the Ministry of Energy, while confirming disciplinary action against the officers involved, stressed... - [Kenyans Raise Alarm Over Rising SMS Spam on Safaricom Network](https://cofek.africa/kenyans-raise-alarm-over-rising-sms-spam-on-safaricom-network/): Kenyans are voicing mounting frustration over what they describe as a growing tide of unsolicited text messages—commonly referred to as SMS spam—on Safaricom PLC’s mobile network. On Thursday, outspoken blogger Cyprian Nyakundi took to his X (formerly Twitter) account to call out Safaricom’s Chief Executive Officer Peter Ndegwa, urging the country’s largest mobile operator to address what he termed a “growing challenge that is hurting consumer privacy.” Nyakundi’s public post echoed a flurry of complaints from Safaricom subscribers across the country who say their phones are routinely bombarded with promotional messages, gambling alerts and other unwanted texts—often from unknown numbers... - [Another day, it’s another complaint on Carrefour Kenya supermarket chain](https://cofek.africa/another-day-its-another-complaint-on-carrefour-kenya-supermarket-chain/): Dear Carrefour Kenya Team, I am writing to follow up on my earlier complaint regarding my online order placed last week, where payment of KES 6,358 (M-Pesa Ref: TIC4JIXWIE) was deducted but the order was not processed. While the amount was eventually reversed the following day, I have still not received any communication from Carrefour in response to my complaint — despite my repeated request for the same. This is unacceptable for several reasons: Customers deserve a written explanation and acknowledgement when such a failure occurs, not silence. A refund alone does not address the inconvenience, distress, and loss of... - [Ruto’s Incompetence, Ineptitude, Cluelessness & Unprecedented Greed Has Doomed Kenya](https://cofek.africa/226798-2/): By Justin Muturi >>> There was a time when Kenya stood tall in the region. Nairobi was the hub of commerce, diplomacy, and innovation. Investors chose Kenya first. Our neighbors measured their growth against our performance. Today, that leadership is gone. Uganda is preparing to export oil. Tanzania has doubled its tourist arrivals. Ethiopia is exporting power. Kenya, once the model, is reduced to importing, begging, and borrowing. From being the region’s leader, we have become the region’s target market. This collapse is not an accident. It is the product of incompetence, ineptitude, cluelessness, and unprecedented greed at the very... - [SHA has its’ share of trouble but blaming CS Duale misses the bigger picture](https://cofek.africa/sha-has-its-share-of-trouble-but-blaming-cs-duale-misses-the-bigger-picture/): There is no gain saying. SHA has its’ good share of trouble but targeting the Health CS Aden Duale or Chairman Dr Abdi Mohamed for ouster misses the point. Why? There are no better angels. SHA suffers from systemic and historical cartel-capture as inherited from defunct National Health Insurance Fund (NHIF). When history examines Kenya’s transition from NHIF to the Social Health Authority (SHA), much of the political heat and public scrutiny will fall on Health Cabinet Secretary Aden Duale. In recent weeks, his name has been invoked as if he alone midwifed the new health financing system that has... - [Tale of a consumer conned online by counterfeiters who sold her “grade two” perfumes](https://cofek.africa/tale-of-a-consumer-conned-online-by-counterfeiters-who-sold-her-grade-two-perfumes-after-irresistible-social-media/): As a law student, I believed my studies had equipped me with a healthy scepticism towards deals that seem too good to be true. Yet, I, like countless other Kenyans, recently fell victim to a sophisticated scam operating in plain sight on Instagram. My encounter with the online store “Luxury 254” https://www.instagram.com/luxury254_/?hl=en was not only a personal disappointment but also a crash course in the realities of illicit trade, consumer protection gaps, and the brazen audacity of counterfeiters in the digital age. It began with a compelling advertisement for designer perfumes at an irresistible offer for two at the price... - [Safaricom CEO Peter Ndegwa’s “Smartphone for All” Claim Raises Eyebrows at Judges Forum](https://cofek.africa/safaricom-ceos-smartphone-for-all-claim-raises-eyebrows-at-judges-colloquium/): Safaricom PLC CEO Peter Ndegwa stunned delegates at the annual Judges Colloquium in Mombasa on Monday when he declared that he was “looking forward to a Kenya where everyone owns a smartphone in the next five years.” The bold statement, delivered by the head of East Africa’s most profitable private entity, has triggered sharp debate on whether corporate leaders of Safaricom’s stature should make such sweeping claims without grounding them in economic and social reality. Why It Falls Flat Kenya’s mobile penetration is impressive, but the smartphone gap remains a stubborn challenge: Affordability: Even with budget handsets, millions of Kenyans... - [An unhappy customer complaint against Truehost over failed hosting and email services](https://cofek.africa/an-unhappy-complaint-against-truehost-over-failed-hosting-and-email-services/): To: David Murimi – Co-Founder & CEO, Truehost Cloud Sangeeta Baraskar – Managing Director, Truehost IT Services Pvt Ltd Savita Dayanand Thosar – Additional Director, Truehost IT Services Pvt Ltd Isaac Ndaiga – Corporate Sales Manager, Truehost Cloud Arshford Thua – Technical Support Engineer, Truehost Cloud Emmanuel Kipruto – IT Support Technician, Truehost Cloud Kevin Kipkoech – Content Marketing Specialist, Truehost Cloud Simon Chege – System Administrator, Truehost Cloud Odumegwu Amara – Web Designer, Truehost Cloud Cc: Communications Authority of Kenya (CAK) – info@ca.go.ke Competition Authority of Kenya (CAK) – complain@cak.go.ke Consumers Federation of Kenya (COFEK) – hotline@cofek.africa Nairobi Centre... - [Complaint on bad LG Kenya refrigerator and mishandling of customer raising concerns](https://cofek.africa/complaint-on-bad-lg-kenya-refrigerator-and-mishandling-of-customer-raising-concerns/): Dear LG Kenya Team, I hope this message finds you well. I am writing to lodge a formal complaint regarding the mishandling and physical damage of my LG refrigerator, model GC-B247KQDV, by your Nyali Service Centre team. I am also seeking urgent clarification regarding a scheduled delivery. The refrigerator was picked up by LG Nyali staff for repair of a compressor-related fault. While the unit was under your custody — and before any repairs were initiated — I was informed that it had been struck by a car at your premises, resulting in severe physical damage. Despite this, I was... - [Exploitation and more deceit from Watu Credit, the rogue motorcycle loaning firm](https://cofek.africa/exploitation-and-more-deceit-from-watu-credit-the-rogue-motorcycle-loaning-firm/): I am writing to formally seek your guidance on how to lodge a complaint regarding what I believe to be an instance of customer exploitation by WATU CREDIT company. On [dates to be provided later)]. I purchased a phone SAMSUNG AO4 upon which i was to place a deposit of 4500 and pay the rest in one year. I placed the said deposit and started making the daily payments as required. Now around the 9th month I got an accident whereby I was waylaid by robbers who ran away with the said phone among other valuables. I reported the case... - [Complaint about Housing Finance Kisumu branch on mishandling of a consumer loan](https://cofek.africa/complaint-about-housing-finance-kisumu-branch-on-mishandling-of-a-consumer-loan/): I write to formally and urgently lodge a complaint against HFC Bank – Kisumu Branch, regarding the manner in which my business loan application was handled, processed, classified, and disbursed. The transaction in question is under the following references: Loan Reference: PL/JR/RL 15090/541717; CBS ID: 1205672-1; Date of Application: 25/02/2025; Branch: Kisumu The issues highlighted herein point to gross institutional negligence, misrepresentation, potential fraud, and a serious violation of consumer and constitutional rights. I request immediate intervention and investigation from all concerned authorities and stakeholders. Background  On or around 25th February 2025, I was approached by a representative from HFC Bank – Kisumu... - [Quickmart’s Customer Service Nightmare: When the Milk Turned Sour](https://cofek.africa/quickmarts-customer-service-nightmare-when-the-milk-turned-sour/): What began as a routine milk purchase at Quickmart Buruburu spiraled into one of the supermarket’s most damaging PR disasters. Two customers—receipt in hand—had just picked up milk from the depot after paying at the counter. In the absence of an attendant, they carried the goods themselves. At the exit, things turned ugly. Staff accused them of stealing 57 litres of milk, despite their proof of payment. Instead of clarifying the mix-up, the branch manager reportedly ordered the customers into a storage area where, witnesses say, they were beaten by staff. As if the assault wasn’t enough, the manager allegedly... - [Kenya’s New Gambling Bill: A Game-Changer or a Game-Stopper?](https://cofek.africa/kenyas-new-gambling-bill-a-game-changer-or-a-game-stopper/): Kenya is on the verge of the biggest shake-up in its gambling industry in decades. The Gambling Control Bill, 2023, passed by the National Assembly and awaiting presidential assent, promises to transform betting from a loosely regulated gold rush into a tightly policed industry—with teeth. At the heart of the Bill is a new Gambling Regulatory Authority, replacing the outdated Betting Control and Licensing Board (BCLB). Its expanded mandate includes oversight of online betting, casinos, lotteries, prize competitions, and even amusement machines. A newly created Gambling Appeals Committee also ensures swift dispute resolution, something long overdue in this murky space.... - [Billions Remain in the Shadows as Auditor-General Uncovers Sh1.6 Bn REREC Scandal](https://cofek.africa/billions-remain-in-the-shadows-as-auditor-general-uncovers-sh1-6-billion-rerec-scandal/): In yet another explosive revelation shaking Kenya’s public finance management, the Auditor-General has flagged a staggering Sh1.6 billion paid out by the Rural Electrification and Renewable Energy Corporation (REREC) to three mysterious firms—without any budget, tender, or trace of actual service delivery. The bombshell report, buried in the footnotes of REREC’s FY-2024/25 audited financial statements, paints a grim picture of unchecked spending, weak oversight, and blatant violations of procurement law. “There was no evidence that these services were competitively procured, planned, or budgeted for,” reads the audit entry. “No supporting documentation was availed to confirm execution.” The Sh1.6 billion was... - [Blaming Devki’s Guru over the ‘state capture’ is a missed mark, hurts investments](https://cofek.africa/blaming-devkis-guru-over-the-state-capture-is-a-missed-mark-hurts-investments/): The recent lead story in The Standard titled “Man of Steel: Devki Boss’ Iron Hold on Ruto’s Government” left readers with more questions than answers. Rather than scrutinizing government malfeasance, it instead appears to cast aspersions on investor Narendra Raval, better known as Guru, blaming him for alleged state capture. This misdirected narrative not only deflects from real institutional failings but also jeopardizes the climate for investment. The article relies heavily on politically charged hearsays – comments from former Deputy President Rigathi Gachagua and the recently dismissed Cabinet Secretary Justin Muturi – without sufficient corroboration. Under the Kenya Evidence Act,... - [Toxic work environment at Bidco Africa: Workers ventilate on their tribulations at the firm](https://cofek.africa/toxic-work-environment-at-bidco-africa-workers-ventilate-on-their-tribulations-at-the-firm/): Employees at multinational consumer goods company Bidco Africa have raised serious allegations of workplace harassment, verbal abuse, and unfair labour practices, claiming that the toxic environment within the company is making it increasingly difficult to perform their duties. The workers, particularly from the sales department, say they have endured months of mistreatment, which has resulted in stress, fear, and low morale among employees. They allege that despite raising multiple complaints internally, no action has been taken to address the issues. At the centre of the accusations is the company’s Route-to-Market Head, whom employees claim has engaged in repeated acts of... - [Overwhelming public outrage as senior police officers guard grabbed Kenya Railways Company retirees land in Nairobi](https://cofek.africa/overwhelming-public-outrage-as-senior-police-officers-guard-grabbed-kenya-railways-company-retirees-land-in-nairobi/): The brief facts of L.R. NO. 209/1064/1,2 and 3 Valley Road, Nairobi are as follows: 1.​Kenya Railways Staff Retirement Benefit Scheme was registered on 4 May 2006 by the Retirement Benefit Authority. 2.​THAT vide a legal notice no. 169 of 7th September 2006, L.R. NO. 209/1064/1,2 and 3 Valley Road, Nairobi, among other properties were transferred and vested in the Trustees of the Kenya Railways Corporation Staff Retirement Benefits Scheme by the Kenya Railways Corporation. 3.​THAT the Scheme was mandated and expected to lease and or dispose off the vested properties in order to pay the retirees of the Kenya... - [How to top up a Telkom Kenya airtime from the M-pesa, PesaPal option](https://cofek.africa/how-to-top-up-a-telkom-kenya-airtime-from-the-m-pesa-pesapal-option/): Go to the M-pesa Menu. Select Pay Bill. Enter Business No. 220220. Enter Account No. TELKXXXXXX (Where XXXXXX is your Telkom Mobile number) Enter the Amount. Enter your M-Pesa PIN then send. - [Uncensored: Whistleblower's complaints of what is going on at Kenya Re-Insurance](https://cofek.africa/uncensored-whistleblowers-complaints-of-what-is-going-on-at-kenya-re-insurance/): Several complaints have been shared regarding the conduct and high level of corruption against one Hillary Wachinga, the managing director of Kenya Re. As a shareholder, I did complain to you a couple of months ago and no action seems to have been taken. The valuation company hired, Ebony ltd, gave kick backs to Hillary of Ksh 7.5m and this can be collaborated through outright refusal to follow PPRA directives and alteration of scores by the evaluation committee under his directives. He has committed so many offences including flauting the procurement law. Many cases of dissatisfied suppliers have complaints pending... - [Anonymous complaint accuse senior staff at Nairobi Expressway mgt as corrupt, discriminatory sex-pests](https://cofek.africa/anonymous-complaint-accuse-senior-staff-at-nairobi-expressway-management-company-as-being-corrupt-discriminatory-demanding-sexual-favors/): We the toll attendants at Moja Expressway Company Limited are suffering under unfair labour practices, corruption, sexual exploitation from African Assistant Station Masters and Masters and insecurity at our workplace. Despite the rising toll rates, our salaries have remained stagnant for three years, while management continues to exploit us through yearly fixed contracts that allow them to underpay, intimidate, and control employees, despite the company being operational for the next 23 years. Corruption in hiring is rampant. Our HR Manager, Esther Kamau, demands bribes of up to Ksh 150,000 to renew contracts while unfairly replacing hardworking employees with her relatives... - [Reverse it! It is too exorbitant and punitive, COFEK protests new KEPHIS cargo inspection fees](https://cofek.africa/reverse-it-it-is-too-exorbitant-and-punitive-cofek-protests-new-kephis-cargo-inspection-fees/): The Consumers Federation of Kenya (COFEK) is protesting against the new cargo and container inspection by the Kenya Plant and Health Inspectorate Service (KEPHIS). This move has sparked concerns among various stakeholders about its potential impact on the cost of doing business and the overall cost of living in Kenya. The new fees imposed by KEPHIS are likely to escalate the costs for businesses and individuals, ultimately advocating for an immediate reduction in these fees to alleviate the economic burden on the people of Kenya. Historically, Kenya has been aiming to enhance its trade facilitation processes and reduce barriers to... - [Why Scrap Metal Council must remain: Health and environmental dangers of scrap metals](https://cofek.africa/why-scrap-metal-council-must-remain-health-and-environmental-dangers-of-scrap-metals/): In recent years, there has been growing concern over the safety of using scrap metal due to its potential health hazards. Consumers need to be aware of the risks associated with carcinogenic chemicals and environmental degradation that can be caused by the improper handling of scrap metal. Scrap metal can sometimes contain hazardous chemicals such as lead, cadmium, and mercury, which have been linked to cancer and other serious health problems. When consumers come into contact with these carcinogens through the use of products made from scrap metal, there is a significant risk to their health. In addition to the... - [KRA to probe BAT Kenya over Sh3.6 bn in tax evasion after research firm expose on the cigarette-maker](https://cofek.africa/kra-to-probe-bat-kenya-over-sh3-6-bn-in-tax-evasion-after-research-firm-expose-on-the-cigarette-maker/): Kenya Revenue Authority (KRA) has vowed to investigate British American Tobacco (BAT) Kenya over credible allegations of massive tax evasion following an international research firm expose. In a press release on Wednesday, KRA Commissioner for Domestic Taxes said that “KRA takes note of recent report published by the University of Bath’s Tobacco Control Research Group in collaboration with the Investigative Desk and the Tax Justice Network Africa, highlighting a potential $28 mn (Sh3.6 bn) tax discrepancy involving BAT Kenya financial years 2017 and 2018. KRA says it “takes these allegations seriously and is committed to upholding the integrity of Kenya’s... - [The nagging questions about Enaki: Dr Munyua Waiyaki's estate, Hass Consult housing project](https://cofek.africa/the-nagging-questions-about-enaki-dr-munyua-waiyakis-estate-hass-consult-housing-project/): The change of terns for homeowners in Nairobi’s Enaki Town development luxury apartments, still cause disquiet among homeowners, after the developer made good the introduction of controversial clauses in post-sale lease agreements. The issues first came into the limelight i n 2023 when demand letter by the owners’ lawyers was dispatched to the directors of the developer Rosslyn Suites Limited – protesting the change of terms long after majority had paid their initial deposits Real estate firm Hass Consult proclaimed itself, in the new terms, as “… the sole and exclusive letting agent appointed by the Enaki management company…for the... - [How High Court ruled in the Verhoef v Hass Consult Limited and Brookside Pearl Ltd matter](https://cofek.africa/how-high-court-ruled-in-the-verhoef-v-hass-consult-limited-and-brookside-pearl-ltd-matter/): 1.This suit arose from a contract of sale of an Apartment. The same was between Brookside Pearl Limitedthe Vendor (the Third Party, hereinafter referred to as Brookside Pearl) and the Plaintiff Alexander Julius Valentin Verhoefthe Purchaser. 2.By a sale agreement made on 11th April 2018, the Plaintiff purchased from the Third Party through the Defendant Hass Consult Limited the said Vendor’s Agent (hereinafter referred to as Hass Consult), Apartment No. D4 at Brookside Pearl Apartments, located on land parcel LR No. 180/11/578 belonging to the said Brookside Pearl Limited. 3.As already stated above the same was purchased through Brookside Pearl’s appointed Agent the... - [Fraud: Alleged faulty second-hand items being sold to Kenyans through Kilimall as new](https://cofek.africa/fraud-alleged-faulty-second-hand-items-being-sold-to-kenyans-through-kilimall-as-new/): On 17th February 2024, I ordered a 43″ Vitron TV via the Kilimall app via order number 402177517224840. I then proceeded to pay Ksh 23,838 which was the total amount of the product plus the shipping cost. The item was then delivered to me at 8PM two days later. While installing the TV the following day, I noticed that the warranty had expired on 5th May 2023 (which was about 9 months earlier). Upon installation, I noticed that the TV’s screen was not intact and I immediately contacted Kilimall raising this plus the warranty issue. They however assured me that... - [Watu Credit continue with their con-game on unsuspecting motorcycle riders](https://cofek.africa/watu-credit-continue-with-their-con-game-on-unsuspecting-motorcycle-users/): We have been monitoring the Watu Credit Kitale office, which is a replica of many others countrywide, on their exploitative nature of the poor and mostly semi-literate riders. In this case, we zeroed in on a motorcycle that had an outstanding loan of about Sh20,000. That was for motorcycle KMGC133R. On January 13, 2025 we asked the loanee to seek for clearance of his outstanding debt – which we were to pay under a separate arrangment. Brokers First, we realized, loanees can’t call the company directly. There are too many brokers hanging around Watu Credit who pose as its’ employees.... - [Francis Kigai: Secondary school principal with mixed legacy at St Juliana's Narati school](https://cofek.africa/francis-kigai-secondary-school-principal-with-mixed-legacy-at-a-catholic-school/): A section of parents of St Juliana Secondary School in Bungoma have asked authorities to investigate their principal, Mr Francis Kigai (pictured) on 11 counts. The parents have asked the Ministry of Education, DCI and EACC to investigate the matter. One of the interesting allegations against him is that he singularly dropped Moses Khisa as Chairman of the Parents Association, replacing him with his crony. The same parents have formally asked COFEK to assist on the same complaints. They say Mr Kigai is a law unto himself. “He acts as a board of directors, decides which projects to be done,... - [Murkomen short-changes best CEO candidate at PBORA, hands Kiptoo from own backyard](https://cofek.africa/murkomen-short-changes-best-ceo-candidate-at-pbora-hands-kiptoo-from-own-backyard/): The second-placed best candidate for Director General at Public Benefits Organizations Regulatory Authority (PBORA) Dr Laxmana Peter Kiptoo has been picked and was made to hastily report at the PBORA offices on Friday, February 7, 2025. Mr Kiptoo, who scored 75% behind Linus Muli from Makueni, comes from Interior CS Kipchumba Murkomen’s Elgeyo Marakwet County. The third candidate was Ibrahim Mohamud who scored 72% hails from Garissa. The PBORA is the successor of the Non-Government Organizations (NGO’s) Board The recruitment process of the PBORA CEO has taken long with interviews having been held on December 5, 2024. The Mwambu Mabonga... - [Vivo Energy's V-Power brand quality scam: COFEK writes to EPRA, KEBS and Shell for answers](https://cofek.africa/vivo-energys-v-power-brand-quality-scam-cofek-writes-to-epra-kebs-and-shell-for-answers/): We refer to the above subject matter. We act for the Consumers Federation of Kenya, COFEK (our client), under whose instructions we address you as follows: – As you are aware, Article 46 of the Constitution of Kenya guarantees to every person, consumer rights. These include the right to goods and services of reasonable quality, the right to information necessary for them to gain full benefit from goods and services as well as the protection of their safety, and economic interests. It is also unlawful and unfair practice to provide false representations to consumers. In the past few days, there have been concerns and disturbing... - [Complaints swell on Watamu Mapango restaurant selling bad food](https://cofek.africa/complaints-swell-on-watamu-mapango-restaurant-selling-bad-food/): I am writing to formally report serious food safety violations at Watamu Mapango Restaurant in Watamu. After dining there, several individuals in my group experienced severe food poisoning, including persistent diarrhea, vomiting, and high fever that lasted for five days. These symptoms are indicative of significant lapses in hygiene and food safety practices at this establishment. Disturbingly, I have discovered numerous similar reports from other patrons, including Italian, German, and Lithuanian visitors. Some individuals have even reported finding worms in their food, a clear indication of gross negligence in food handling and preparation. The systemic nature of these violations poses... - [Is PropertyPro a genuine business or another fraud land-selling firm?](https://cofek.africa/is-propertypro-a-genuine-business-or-another-fraud-land-selling-firm/): I wish you bring to your attention a matter of concern.  There is a site going by the name propertypro.co.ke which I have reason to believe is a platform being used by scammers and fraudsters. This site advertises houses for rent. I singled out some houses I liked since I am looking for one. When I got in touch with the agents who had put up the houses on the site, they always redirected me to another number belonging to the supposed owner. When I called these supposed owners, they all had the same story: that house is available but... - [Why COFEK has moved to Court seeking for ouster of Mary Mungai as CA Chairperson](https://cofek.africa/why-cofek-has-moved-to-court-seeking-for-ouster-of-mary-mungai-as-ca-chairperson/): The Respondents have, and continue to, grossly violate constitutional and statutory dictates on integrity in leadership to the detriment of the public interests of the Kenyan people and in defilement of the sanctity of leadership as a public trust. Despite clear, express and unambiguous constitutional and statutory provisions on conflict of interests in leadership, the Respondents have openly caused and influenced the awarding of the government’s ‘Digital Super-Highway Project’, contracts, to entities directly linked to the 1stRespondent, a Public Officer and chairperson of the 2nd Respondent-the entity responsible for the Digital Super-highway project. The Digital Super-Highway Project is a project approved... - [CJ Koome, JSC must protect Judges from elite lawyers in the public interest](https://cofek.africa/cj-koome-jsc-must-protect-judges-from-elite-lawyers-in-order-in-the-public-interest/): The Consumers Federation of Kenya (Cofek) is Kenya’s independent, self-funded, multi-sectorial, non-political and apex non-profit Federation committed to consumer protection, education, research, consultancy, litigation, anti-counterfeits campaign and business rating on consumerism and customer-care issues. The Federation was registered on March 26, 2010 under the Societies Act, Cap 108. COFEK works towards a fair, just and safe marketplace for all Kenyan and regional consumers in all sectors of the economy. Accordingly, COFEK speaks for and on behalf of consumers of justice pursuant to provisions of Article 46 as read with the Consumer Protection Act, 2012. Our attention has been drawn to social media... - [Transformative entrepreneur Devki’s Raval shouldn’t be bashed; Support him!](https://cofek.africa/transformative-entrepreneur-devkis-raval-shouldnt-be-bashed-support-him/): For the last two years, one firm has had to deal with a barrage of accusations over its’ close relationship with the Government of Kenya – Devki Group of Companies (DGC) which houses Simba Cement, Devki Steel Mills and Maisha Mabati, among others. Devki Group, as it widely known, under the leadership of Chairman Narendra Rameshchandra Raval, 62, also known as ‘Guru’, has made significant positive contributions to various sectors, demonstrating a blend of unprecedented vision, innovation, and social responsibility. Background President Ruto re-appointed as Chancellor of Egerton University on September 20, 2024 for a second term of 5 years.... - [How mobile network operators use cell tower triangulation process to locate suspects](https://cofek.africa/how-mobile-network-operators-use-cell-tower-triangulation-process-to-locate-suspects/): Telecommunications operators use a technique called cell tower triangulation to determine the location of mobile phone users. This process involves the following steps: Mobile networks consist of numerous cell towers (masts) that are strategically placed to provide coverage. Each tower has a specific range, and when a phone connects to the network, it communicates with the nearest tower. Signal Strength Measurement When a mobile device communicates with multiple cell towers, the operator can measure the signal strength from each tower. The closer a phone is to a tower, the stronger the signal will be To locate a phone accurately, at... - [New Attorney General Dorcas Oduor to recruit 168 officers](https://cofek.africa/new-attorney-general-dorcas-oduor-to-recruit-168-officers/): The office of the Attorney General and Department of Justice has advertised 168 job vacancies in various offices. The department is headed by Ms Dorcas Oduor. These include 30 posts for Office Assistant III, 78 posts for State Counsel, 30 posts for Assistant Office Administrator III and 30 posts for Legal Clerk Assistant IV. The AG stated that the requirement for Office Assistant III is a Kenya Certificate of Secondary Education Mean Grade D. - [How Parliament awarded Sh665mn tender to firm with forged documents](https://cofek.africa/how-parliament-awarded-sh665mn-tender-to-firm-with-forged-documents/): The Directorate of Criminal Investigating (DCI) are investigating how Parliament awarded Sh665 million tender to a company with forged documents. Nightingale Enterprises Limited (NEL), associated with former Jubilee Party funder, Mary Wambui Mungai submitted forged documents to the Parliamentary Service Commission (PSC) and won a tender worth Sh665 million. According to DCI’s report, the directors of the company, State and Equity Bank officials conspired to defraud and to fraudulently acquire public property. The company provided a tender security document dated September 28, 2018, indicating there had a credit line of up to Sh500 million with Equity Bank Limited and that... - [COFEK: BCLB must ensure Sportpesa complies with Court order on Opera's 'speed dial' ads](https://cofek.africa/cofek-bclb-must-ensure-sportpesa-complies-with-court-on-operas-speed-dial-advertising/): In recent years, the rise of online betting and gambling has raised concerns about the impact on society, particularly on vulnerable groups such as minors. One contentious issue that has emerged is the use of the Opera browser’s ‘speed dial’ feature by betting firms such as Sportpesa, which has been shown to enhance the likelihood of minors participating in and getting addicted to betting and gambling. In light of this, the Betting Control and Licensing Board (BCLB) had directed all its’ licensees to stop utilizing this feature to protect minors from the dangers of excessive gambling. Court orders The Consumers... - [Eyes on HOPS Koskei as AFA boss Linyiru skips Court in graft allegations](https://cofek.africa/eyes-on-felix-koskei-as-afa-boss-bruno-linyiru-skips-arraignment-in-graft-allegations/): Head of Public Service Felix Koskei has failed to give directions even as the Director of Public Prosecutions (DPP) directed Ethics and Anti-Corruption Commission (EACC) to arraign Agriculture and Food Authority (AFA) Director General Dr Bruno Linyiru and 7 others on Tuesday, September 24, 2024. All the other accused former officials of the Geothermal Development Company (GDC) except Dr Linyiru, Silas Simiyu and Praxidis Saisi were no-show at the Chief Magistrates Court on Tuesday. Of all the 8, only Linyiru is still in public service. Sources indicate that Dr Linyiru who had skipped the Monday Parliamentary Investments Committee (PIC) summons... - [Graft: DPP orders the EACC to arraign 8 former officials of GDC on Tuesday, September 24](https://cofek.africa/dpp-orders-the-eacc-to-arraign-8-former-officials-of-gdc-on-tuesday-september-24/): The Director of Public Prosecutions (DPP) Mr Renson Mulele Ingonga has directed the Ethics and Anti-Corruption Commission (EACC) to process and present 8 former of officials of the Geothermal Development Company (GDC) on Tuesday, September 24 for their plea-taking on corruption related charges. In a letter dated September 19, 2024 and signed by ODPP’s Senior Principal Prosecution Counsel Duncan Ondimu, the DPP directions coincide with the MCAC No. 20 of 2015 matter scheduled for the same date. The 8 are former GDC MD Silas Masinde Simiyu and current Agriculture and Food Authority (AFA) Director General Dr Bruno Mugambi Linyiru. Others... - [Our plea have fallen on deaf ears, Nairobi Jericho residents condemn KPLC handling](https://cofek.africa/our-plea-have-fallen-on-deaf-ears-nairobi-jericho-residents-condemn-kplc-handling/): This is an update of the injustice and impunity Kenya power is committing against the hapless residents of Jericho Lumumba as reported earlier. They have today, Tuesday, 17th September at 11:50 am disconnected our supply again, telling the few residents that they met that they are under instructions from their top management to have our electricity cut off regardless of whether or not we have settled our bills. The have refused to meet the residents in a Town Hall meeting or an open air baraza to discuss the modalities of transferring the individual meters to a central place and the... - [Cofek obtains orders against increment of "road maintenance levy" by Sh7 per litre](https://cofek.africa/cofek-obtains-orders-against-increment-of-road-maintenance-levy-by-sh7-per-litre/): The High Court in Nairobi has suspended the Energy and Petroleum Regulatory Authority (EPRA) imposing an additional Sh7 per litre of fuel to cover the Road Maintenance Levy – after COFEK went to Court. COFEK in HCC E454 of 2024 had Mugambi, J on September 5, direct that the orders in HCC E416 of 2024 apply to the COFEK petition. The orders that COFEK now has, as directed by Mwita, J are as follows; That the pleadings be served immediately That the Respondents do file and serve responses to the application and petition within 7 days after service That the... - [More Kenyans allege Watu Credit continues to rob them of their motorcycles](https://cofek.africa/more-kenyans-allege-watu-credit-continues-to-rob-them-of-them-of-motorcycles/): Motorcycle financier, Watu Credit, is engulfed in yet another storm of claims that it robs its’ borrowers as they near settlement of their loans. On Wednesday, angry bodaboda cyclists blocked the busy Nairobi – Mombasa Highway at Makindu to protest an incident in which one of their own was murdered before being robbed of his motorcyle. The company has severally been slammed on social media with many others echoing the outcry that it allegedly steals the motorbikes they offer on credit once a customer has cleared the loan. We could not reach the Watu Credit Country Manager Eric Massawe (pictured).... - [Huge wastage: KENHA board gobbled Sh55.9 mn including Sh7.4 million on CS Murkomen](https://cofek.africa/audit-report-kenha-board-spengt-sh55-9-mn-including-sh7-4-million-on-cs-murkomen/): The Kenya National Highways Authority (KENHA) which wants major roads put under tolling, even after being built on loans and grants, gobbled a whopping Sh55.9 million on its’ board expenses. This amount included Sh7.4 mn spent on former Roads Cabinet Secretary Kipchumba Murkomen upto June 30, 2023. This development alarmed the Auditor General Dr Nancy Gathungu who observed thus, “… no plausible explanation was provided why the State Department for Transport functions were being funded from the Authority and charged to Board expenses while the State Department has a travel and subsistence allowance vote”. The Auditor General in her report... - [Why the CEO pick controversy at the Agriculture and Food Authority (AFA) far from over](https://cofek.africa/why-the-ceo-pick-controversy-at-the-agriculture-and-food-authority-afa-far-from-over/): The appointment of Dr Bruno Linyiru as the Director General of the Agriculture and Food Authority (AFA), since January 2024, has continued in and outside Courts – even as confusion reigns at the farmers most important regulatory institution, AFA. Dr Linyiru’s pick was made by sacked Agriculture Cabinet Secretary Mithika Linturi – a man partially taken through humiliating impeachment process at the National Assembly over his alleged active role in procurement and sale of fake fertilizers. Dr Linyuru comes from Linturi’s Meru Nation and is said to be related to him – presenting an angle of severe of conflict of... - [Day President William Ruto sacked his entire cabinet; Only PCS Mudavadi survives](https://cofek.africa/day-president-william-ruto-sacked-his-entire-cabinet/): In a significant move, President William Ruto on Thursday dissolved the entire cabinet. Some of the best-performing CSes like Aden Duale (Defence), Kithure Kindiki (Interior) and Rebecca Miano (Industry) equally lost their jobs. It was, however, not clear under the circumstances the Attorney General Justin Muturi was also dropped. Legal analysts say an AG must serve entire electoral term of 5 years with a President – save for ouster provisions under Office of Attorney General – which equally require due process unless it is a resignation. Only Prime Cabinet Secretary and CS for Foreign and Diaspora Affairs Musalia Mudavadi was... - [Dear President William Ruto: Here is our proposal on the new-look Cabinet](https://cofek.africa/dear-president-our-proposal-on-the-new-look-cabinet/): As President Ruto readies himself to making changes in his Government, The Consumers Federation of Kenya (COFEK) has suggestions as based on: Average performance; Qualifications; Previous experience; public perception and integrity in discharge and handling of public affairs. We asked ourselves several questions; How many Cabinet Secretaries should be maintained in the new Cabinet? Not more than a third (5 – 7 persons of 22 CSes). This is to allow for the continuity. It will also provide opportunity of injecting the much-needed new blood in the Cabinet Should Cabinet be trimmed to 15 Persons or less? Ours is an emphatic... - [FY 2024/25 Budget: Education gains as health suffers a Sh20 bn cut](https://cofek.africa/fy-2024-25-budget-education-gains-as-health-suffers-a-sh20-bn-cut/): The National Treasury has read out the FY-2024/25 budget estimates giving a whopping Sh656 bn to education. Sh358.2 bn goes to Teachers Service Commission (TSC), Sh142.3 bn to basic education, Sh128 bn for higher learning and research and Sh30.7 bn for technical and education training. Free primary education got Sh9.1 bn, Sh61.9 bn for free day secondary school, Sh30.7 bn for Junior Secondary School capitation and Sh5 billion for examination fee waiver. .Sh13.4 bn goes to conversion of 46,000 Junior Secondary School (JSS) interns to permanent and pensionable terms. Sh1.3 bn is to cover training of teachers on Competence Based... - [DP Rigathi Gachagua to get a customized helicopter for official and personal use](https://cofek.africa/dp-rigathi-gachagua-to-get-a-customized-helicopter-for-official-and-personal-use/): Deputy President Rigathi Gachagua will have a Sh2 billion repurposed police helicopter for official and unofficial operations across the country in the next two weeks once the reconfiguration and rebranding is complete. Defence Cabinet Secretary Aden Duale said revealed the Augusta Westland police helicopter has been reconfigured, rebranded, and will be handed over to the Office of the Deputy President before the end of the month. It will be fully under the control of the DP and will have pilots from the Kenya Defence Forces On June 11, DP Gachagua caused a public debate when he used a commercial flight, carrying his own... - [Sinking or saving Kenya's economy? The IMF's latest statement on the state of the economy](https://cofek.africa/sinking-or-saving-kenyas-economy-the-imfs-latest-statement-on-the-state-of-the-economy/): Washington, DC: An International Monetary Fund (IMF) team, led by Ms. Haimanot Teferra, held discussions with the Kenyan authorities in Nairobi during April 2-12 and May 9-15, 2024. The mission continued virtually to finalize key technical aspects of the agreement, including recalibrating access to IMF resources to align more closely with Kenya’s current needs following its access to the international bond markets earlier this year. Upon completion of the seventh review of Kenya’s economic program under the Extended Fund Facility (EFF) and Extended Credit Facility (ECF) arrangements (see Press Release 21/98), if approved by the IMF’s Executive Board, the total remaining access will be adjusted... - [Why Kenya Power must update its' 7 million prepaid meters by November 2024](https://cofek.africa/why-kenya-power-must-update-its-7-million-prepaid-meters-by-november-2024/): Kenya currently utilizes the Standard Transfer Specification (STS) compliant electricity prepaid meters owing to the security features of token identification to ensure security of generated tokens for revenue protection. The STS technology is the global standard for the transfer of electricity and other utility prepayment tokens. It entails a secure message system for carrying information between a point-of-sale and a meter, while ensuring inter-operability between system components from different manufacturers. Following improvements in technology, the STS Association has upgraded the security protocols of the STS system. It is therefore a mandatory requirement for all users of STS based systems worldwide to... - [Kenya Power boss calls for total ban on export of copper and aluminium to cut vandalism costs](https://cofek.africa/kenya-power-boss-calls-for-total-ban-on-export-of-copper-and-aluminium-to-cut-vandalism-costs/): Kenya Power Managing Director and CEO Dr (Eng) Joseph Siror has called for urgent imposition of a total ban on export on copper and aluminium to help cut the massive costs occasioned by runaway cases of vandalism. Dr (Eng) Siror was speaking, Wednesday, at a Consumer Dialogue Forum hosted by the Consumers Federation of Kenya (COFEK) on establishment of Community Policing Forums Against Vandalism of Critcal National Infrastructure. Here is the full speech: Ladies and Gentlemen, I am grateful to be here this morning for this important forum. Today’s meeting is key to supporting our quest to provide quality, safe, and... - [Cofek 70th edition of 'Consumer Dialogue Forums' to focus on vandalism challenge](https://cofek.africa/cofek-70th-edition-of-consumer-dialogue-forums-to-focus-on-vandalism-challenge/): COFEK will on Wednesday, May 22 host a half-day forum on establishment of Consumer Policing Forums Against Vandalism (CPFAV). The event is supported by Kenya Power & Lighting Company (KPLC) and Campaign Against Illicit Trade & Fake Products (CAITFAP). The Kenya Power has been warning Kenyans against vandalizing electric connections. Transformers, power towers, power conductors (cables), poles, meters and theft of electricity are mostly affected by vandals. Such crimes are punishable under the Energy Act 2019. Those found culpable are liable to a fine of not less than Sh5mn. They may also face a term of Imprisonment of ten years... - [Betting control in Kenya and why BCLB is getting it all wrong on consumer protection, forcing use of M-pesa](https://cofek.africa/why-bclb-is-getting-it-all-wrong-on-consumer-protection-forcing-use-of-m-pesa/): Betting control is a crucial aspect of responsible gambling. It includes measures put in place to ensure that individuals can engage in betting activities in a safe and controlled manner. While some may question the need for betting control, its importance cannot be overstated. That is the essence behind the Betting Control and Licensing Board (BCLB), which curiously operates under the office of the Head of Public Service. Historically, it has always operated under the Ministry of Interior. One of the primary reasons for implementing betting control measures is to protect vulnerable individuals. This is particularly important for children and... - [Most popular edible oils in Kenya: They include Elianto and others](https://cofek.africa/most-popular-edible-oils-in-kenya-they-include-elianto-and-others/): There are many edible oils in Kenya. They are received differently by different consumers. Some are old. Others are new. Edible oils are used to cook meat and vegetables. They are manufactured in different sizes and prices. The latest market trends and future growth opportunities for the edible oils industry in Kenya Key trends are clearly and succinctly summarized alongside the most current research data available. Understand and assess competitive threats and plan corporate strategy with our qualitative analysis, insight and confident growth projections. They include Elianto, Top Fry, Masterchef and Avena. Others are Salit, Golden Fry and Dola. As the newest addition to... - [Unhappy customer calling out Caetano Kenya over bad service](https://cofek.africa/unhappy-customer-calling-out-caetano-kenya-over-bad-service/): I want to file a complaint with your organization about Caetano Kenya. I write to your organisation as you are firmly rooted in protecting consumers from unfair practices and  that the consumers get value for their money. I have had a horrible experience with the company about fixing my vehicle. I bought a vehicle here in December of 2020. I have serviced the same vehicle with them over the years faithfully. I had a minor accident on January 2nd and personally drove the vehicle to their service center on 4th January for repairs. They took close to 2 months after authority... - [Cofek petition No. 4 of 2022 on over Sh55bn spent without parliamentary approval](https://cofek.africa/cofek-petition-no-4-of-2022-on-over-sh55bn-spent-without-parliamentary-approval/): After a long wait, the National Assembly has finally responded to the Cofek petition on over Sh55bn spent without parliamentary approval The Public Petitions Committee has asked the Auditor General to investigate the matter further. Report of Public Petitions Committee on Petition No.4 of 2022 Regarding Funds Spent by the National Government - [Consumer protection and artificial intelligence in Kenya: Pros, cons and way forward](https://cofek.africa/consumer-protection-and-artificial-intelligence-in-kenya-pros-cons-and-way-forward/): As the use of artificial intelligence (AI) in business continues to rise, it is crucially important to assess the impact on consumer protection. In Kenya, AI is gaining acceptance in the fields of finance, health, and education among others. While AI can provide benefits to businesses and consumers alike, there are also potential negatives that need to be considered. Herein, we will explore consumer protection and AI in Kenya, including the pros, cons, and way forward. Pros AI has multiple benefits when it comes to consumer protection. One of the most significant benefits is an increased level of efficiency. With... - [National Assembly still "sitting on" petition on Sh55bn spent without parliament nod](https://cofek.africa/the-national-assembly-still-sitting-on-petition-on-sh55bn-spent-without-parliament/): The National Assembly is still holding the COFEK petition which sough Parliament to investigate the circumstances and transparency thereof following spending of over Sh55bn without parliamentary approval in the run-up to the transitional elections of July and August, 2022 Petition number 4 of 2022 was committed to the Public Petitions Committee, led by Nimrod Mbai on November 9, 2022. The petition outcome is yet to be communicated almost 600 days and counting. Credible sources indicate nearly all of the public petitions are yet to be processed and that comparatively lesser bills have been processed compared to other regimes in the... - [President William Ruto nominates 23 ambassadors and high commissioners](https://cofek.africa/president-william-ruto-nominates-23-ambassadors-and-high-commissioners/): President William Ruto last Friday nominated 23 individuals to be Kenya’s ambassadors, high commissioners, and permanent representatives. Former Communications Authority of Kenya director-general Ezra Chiloba was appointed as Consul-General for Los Angeles, Carlifornia, USA. Chiloba had previously resigned from CA. He had also served as the CEO of the Independent Electoral and Boundaries Commission (IEBC). The President also appointed 20 other individuals as deputy heads of missions, consul-generals, special envoys, and ministry headquarters ambassadorial appointments. President Ruto nominated 10 female ambassadors and six deputies, with Catherine Karemu taking over in London. Ms Karemu will be Kenya’s new ambassador to the... - [High Court allows Kenya Power to proceed with purchase of 700,000 electricity meters](https://cofek.africa/high-court-allows-kenya-power-to-proceed-with-purchase-of-700000-electricity-meters/): The High Court has dismissed a suit that aimed to block Kenya Power from purchasing over 700,000 meters worth Sh5.4 billion. This move would help the utility company reduce illegal supplies and unlock connections. Justice Jairus Ngaah’s ruling stated that Kenya Power cannot be held accountable for limiting the tender to local manufacturers and assemblers to promote domestic entrepreneurship. The tender, first advertised over a year ago, was challenged by Niavana Agencies Limited, who claimed that the restriction of bidders excluded ‘citizen contractors.’ This caused a freeze on the tender, resulting in more than half a million customers being unable... - [Calling out KNDI on the fraud of "endorsement" of Weetabix, Brookside and other products](https://cofek.africa/calling-out-kndi-on-the-fraud-of-endorsement-of-weetabix-brookside/): Cofek has learnt with grave concern that the Kenya Nutritionists & Dieticians Institute (KNDI) is purporting to endorse products as a way of taking advantage of unsuspecting consumers. KNDI is a statutory agency within the Ministry of Health. Its’ key responsibilities is regulation of the training, registration and practice of nutritionists and dieticians. Over time, KNDI, has fraudulently taken on a role of purporting to endorse products and even brands. That role is vested with the Kenya Bureau of Standards as per KEBS respective marks of quality. So far Weetabix and Brookside have fallen victims by paying out tens of... - [Forum on responsible betting, consumer rights and self-regulation set for March 5](https://cofek.africa/forum-on-responsible-betting-consumer-rights-and-self-regulation-set-for-march-5/): Kenya’s betting and gaming industry has experienced tremendous growth in recent years, with the sector contributing significantly to the country’s economy. Some of the economic benefits associated with sports betting and gaming in Kenya include increased tax revenue to the government, which is used to fund development projects and employment creation for thousands of Kenyans, both directly and indirectly Other economic benefits include increased investments in sports and related industries and stimulated growth in the telecommunications, advertising and financial sectors among others. Social benefits In terms of social benefits, the industry has had a significant impact on society, especially for individuals and groups... - [Fraudsters with a fake National Cement website defrauding unsuspecting public](https://cofek.africa/fraudsters-with-a-fake-national-cement-company-website-defrauding-unsuspecting-public/): Reports have reached Cofek to the effect that fraudsters are using a fake National Cement Company (NCC) website to con money from unsuspecting members of the public. Its important that consumers verify the authenticity of any website before providing personal or financial information online. “I am Kimindiri and here is my story. A lot can be said about about online scams but this could be the biggest well orchestrated scams in Kenya. Targeting middle the class, the scam appeals to young Kenyans considering to construct their own homes. Posing as a legitimate website for National  Cement Factory https://ncc-ke.com/?fbclid=IwAR3Y6GEyuJhLqTTMPsSOjHKfWJO-GVad5zsl5lSM9jXDmsYbW-P5y81LWQI# and have a... - [Iconic S.M Otieno burial case and how Justice Bosire made the ruling](https://cofek.africa/iconic-s-m-otieno-burial-case-and-how-justice-bosire-made-the-ruling/): REPUBLIC OF KENYA; IN THE HIGH COURT AT NAIROBI CIVIL CASE NO. 4873 OF 1986 VIRGINIA EDITH WAMBOI OTIENO (PLAINTIFF) VERSUS JOASH OCHIENG OUGO & OMOLO SIRANGA (DEFENDANTS) JUDGMENT This case has had a long and twirling history. A prominent Nairobi criminal lawyer, Silvano Melea Otieno, popularly known in legal circles as S M Otieno (under the deceased), died on or about 20th December, 1986, either upon arrival at the Nairobi Hospital or, on the way to that hospital. What is clear is that upon arrival at the hospital he was pronounced dead by a medical doctor. A post-mortem examination... - [How do I file the Pay As You Earn (PAYE) tax?](https://cofek.africa/how-do-i-file-the-pay-as-you-earn-paye-tax/): PAYE is deducted monthly at the prevailing individual income tax rates, on or before 9th of the following month. How do I file for PAYE? PAYE returns are filed online via itax Companies and Partnerships without PAYE to remit should file a NIL return via iTax. How do I pay for PAYE? After filing the PAYE return, generate a payment slip online via iTax and make payment at any of the KRA appointed banks. - [How to register for a KRA PIN](https://cofek.africa/how-to-register-for-a-kra-pin/): To register for a KRA PIN, we will ask you to provide your Alien ID card. This is how you register for your KRA PIN. Visit iTax  Select “New PIN Registration” Select “Non-Individual” and “Online Form” as your mode of registration. Fill in your basic information. Select suitable tax obligation by checking the relevant boxes. Enter details of company directors or partners. Fill in agent details if you have one. Enter result of the arithmetic sum provided and submit. - [Sad day for affordable housing project as the Court of Appeal fails to stay, lift orders](https://cofek.africa/sad-day-for-affordable-housing-project-as-the-court-of-appeal-fails-to-stay-lift-orders/): The Affordable Housing Project (AHP) has been hit with a temporary setback after a 3 judges bench of the Court of Appeal failed to stay or lift the orders imposed on the ambitious project, billed as Kenya’s gamechanger, on November 28, 2023. On Thursday morning, and in a ruling delivered via email, Justices Achode, Mativo and Gachoka said the Government applications still “lacked the limps” to stand on. The Affordable Housing Project is one of President William Ruto’s flagship projects Government has since published the Affordable Housing Bill, 2024 which is undergoing public participation. The new law is meant to... - [Smoking scam: Why Govt and BAT Kenya pingpong on tobacco regulations is dangerous](https://cofek.africa/smoking-scam-why-govt-and-bat-kenya-pingpong-on-tobacco-regulations-is-hazardous/): That the British American Tobacco (BAT) Kenya and Kenya’s Ministry of Health is hazardous is an understatement. In what is a clear case of inducements against high level blackmail and lobbying, based on skewed information, by BAT then Health Cabinet Secretary was initially reluctant to accede to the pressure – before he pulled the rug under the feet of the Poison and Pharmacy Board (PPB) – where BAT-K had taken a scandalous legal refuge to avert the realities of the Tobacco Regulations of 2008. In an earthquake-like investigation conducted by Examination and first published by the UK’s Guardian, all is... - [Cofek wins High Court case compelling BCLB to edge out betting firms on opera mini browser](https://cofek.africa/226318-2/): The Consumers Federation of Kenya (COFEK) has won a legal battle compelling gaming regulator Betting Control & Licensing Board (BCLB) to remove betting and gambling firms from advertising on the “speed dial” feature found on Mini Opera internet browser. The browser is run from Oslo, Norway. The firm has a multi-billion business with Kenyan companies which include Safaricom and elite betting companies in Kenya such as Odibets, Betika, Mozzart and Sportpesa. The speed dial feature in Opera is a function that allows a user to have favorite websites on a start page, making it fast and easy to access them.... - [SMEs with less than Sh5mn turnover spared KRA electronic tax invoices](https://cofek.africa/smes-with-less-than-sh5mn-turnover-spared-kra-electronic-tax-invoices/): Kenya Revenue Authority (KRA) has excluded farmers and small businesses from the requirement to produce electronic invoices for their sales, offering them relief. The new regulations for the rollout of electronic tax invoice management (eTims) have capped the threshold of producing an electronic invoice at Sh5 million, which means most of the micro, small and medium enterprises (MSMEs) businesses will be spared. Supplies by businesses with an annual turnover of less than Sh5 million are among the nine transactions that have been exempted from the electronic tax invoice in the Tax Procedures (Electronic Tax Invoice) Regulations, 2023. The development is... - [Invesco Insurance obtains court orders to operate, days after IRA liquidation](https://cofek.africa/invesco-insurance-obtains-court-orders-to-operate-days-after-ira-liquidation/): On the December 8, 2023 the Insurance Regulatory Authority (IRA) placed Xplico Insurance under statutory management while it put Invesco Assurance Company under liquidation. Policyholders Compensation Fund (PCF) were appointed as statutory managers for Xplico Insurance. Based on a ruling in Malindi High Court that declared Invesco insolvent, the IRA proceeded and placed Invesco under liquidation. On December 11, 2023 however Dama Charo Nzai and 57 others entered a consent order reverting the Invesco back to its’ board of directors. The orders indicated that the taking over of Invesco Insurance is “null and void” and that the official receiver do... - [Why insurance in Kenya is a huge scam, waste of time and money!](https://cofek.africa/why-insurance-in-kenya-is-a-huge-scam-waste-of-time-and-money/): This article has been pulled down in compliance with the High Court Order - [ENACT Index and why Kenya is topping the charts in regional organized crime](https://cofek.africa/enact-index-and-why-kenya-is-topping-the-charts-in-regional-organized-crime/): The ENACT Index is a tool that measures and assesses levels of organised crime on the continent. It ranks the 54 countries on the continent according to their levels of criminality on a score from 1 to 10 (lowest to highest levels of criminality) and according to their levels of resilience to organised crime from 1 to 10 (lowest to highest resilience levels). The launch highlights longitudinal data on continental trends and provides insight into Africa’s regional dynamics through keynote presentations of the findings. In terms of criminality, Kenya has a high average of 7.02, and a lower resilience average... - [Kimilili MP wants NTSA to determine PSV fares, problem NTSA doesnt own PSVs](https://cofek.africa/kimilili-mp-wants-ntsa-to-determine-psv-fares-problem-ntsa-doesnt-own-psvs/): Kimilili MP Didmus Wekesa Barasa wants the National Transport and Safety Authority Act of 2012 be amended by introducing clauses which will prescribe the maximum and minimum fares payable by passengers in Public Service Vehicles (PSVs). The only challenge is that the Government does not own a single PSV. While it could be necessary, how realistic is it that such a law can beat the market forces of supply versus demand especially during Christmas and other peak seasons. In our view, the Government and MPs should focus on the increasing supply as well as address real causes of high PSV... - [Coming soon - Consumer Talk Series (CTS) ... Make a booking!](https://cofek.africa/coming-soon-consumer-talk-series-cts-make-a-booking/): Today’s consumer remains at the centre of planning and execution of every successful business. The sensitivity of brands is around the consumer understanding and appreciating them – as they are. No deception. No empty PR. It’s about brand ownership derived from substance. Expert insights for navigating the big trends and key issues redefining both the Kenya, Africa and global consumer sector. From rampant digitisation and supply chain reinvention to sustainability and geopolitical factors, the consumer sector is fast-evolving to meet the challenges – and opportunities – facing key brands today. Join COFEK Consumer Talk Series (CTS) with special guests unpacking the... - [Suspend license: Blow for dodgy Sportpesa as KRA catches up with it on tax evasion](https://cofek.africa/suspend-license-blow-for-dodgy-sportpesa-as-kra-catches-up-with-it-on-tax-evasion/): Close them down until they pay up – is the message Kenya Revenue Authority (KRA) was demanding on Betting Control and Licensing Board (BCLB) to act on Milestone Games Ltd – which trades us Sportpesa. In a November 8th, 2023 letter KRA’s Weldon Ngeno acting on behalf of the Commissioner of Domestic Taxes – wants BCLB to shut down the Sportpesa and Finix liecenses revoked and paybills closed down for failing to provide the 12.5% excise tax that was deducted from gamings. KRA cited this as non-compliance with the September 25, 2023 Court order – again curiously issued in Kakamega.... - [Big names, big problems: Stinking rot and consumer pain at CIC Insurance](https://cofek.africa/big-names-big-problems-stinking-rot-and-consumer-pain-at-cic-insurance/): I am writing to lodge a complaint against Corporate Insurance Company Ltd. I have been a customer of this insurance company for four years; my policy matured in July of this year. I was supposed to receive a partial payment of KES 143,000 in July2023  but they have kept delaying the payment. Upon visiting their headquarters last week at International Life House, 8th floor, I learned that I am supposed to receive the monies in January and February next year in two batches – KES 43,000 and KES 100,000 in January and February respectively. However, this was not part of... - [Red Alert: Exercise extreme discretion if you must insure with these firms](https://cofek.africa/red-alert-exercise-extreme-discretion-if-you-must-insure-with-these-firms/): Sorry. This article has been pulled down in strict compliance with the High Court Order of November 30, 2023 by the 24 insurance firms through the firm of Havi & Co. Advocates. Mention comes up on February 19, 2024. Thank you - [Mega petroleum scam as Museveni complains of "Kenya's middlemen"](https://cofek.africa/mega-petroleum-scam-as-museveni-complains-of-kenyas-middlemen/): President Yoweri Museveni of Uganda has unmasked a huge scam around some top officials who import the so-called ‘Government to Government’ fuel (aka G2G) only to end up offloading huge amounts on the Ugandan market at exorbitant rates. In a long post on his X handle, on Sunday evening, President Museveni wondered why his own Minister ignored him on buying fuel from the market and transport it to through Kenya. Fellow Ugandans and, especially, the Bazzukulu. Greetings. I have a number of issues to share with you. Let me start with the kuseerwa (being over-charged) for the petroleum products from abroad.... - [High cost of living: Kenyans cut spending on travel, dining as costs go up](https://cofek.africa/high-cost-of-living-kenyans-cut-spending-on-travel-dining-as-costs-go-up/): Households have trimmed non-essential spending under the weight of rising costs, according to a new survey examining the Kenyan consumer pulse between April and June. Data by information and insights company TransUnion shows that 56 percent of households said they cut back on discretionary spending in the past three months. Discretionary Millennials and Gen Z registered the largest slash in discretionary spending at 66 and 55 percent respectively, in contrast to a mere 35 percent reduction in non-essential spending by persons categorised as boomers. The cuts have hit dining out, travel and entertainment, the survey shows. Other measures taken to... - [Paying fees at the Mt Kenya University (MKU) - Bank and M-pesa](https://cofek.africa/paying-fees-at-the-mt-kenya-university-mku-bank-and-m-pesa/): Payment Options Bank Accounts Here are the Bank accounts that you can use to pay your school fees Bank Name  Account Number  Equity Bank  0090292435067 Standard Chartered Bank  0102049817400 Family Bank  005000019336 Kenya Commercial Bank (KCB Bank) 1121032222 National Bank of Kenya 01047093018900 NIC Bank 10000174347 Guaranty Trust Bank (GT Bank) 2014200002  Co-operative Bank  01129279981300 Lipa na Mpesa Paybill No. 270988 You can also pay by M-pesa MPESA PayBill Number: 4075677 Account Number: Application Fee use: National ID Number or Passport Number Fee Payment use: Your Admission/ Registration Number Note: The above PayBill number does not require validation after payment - [How to withdraw money from KCB and deposit it to M-PESA account ](https://cofek.africa/how-to-withdraw-money-from-kcb-and-deposit-it-to-m-pesa-account/): KCB Bank Kenya Limited, licensed by the Central Bank of Kenya, is a bank based in the Kenyan capital, Nairobi. M-PESA is a mobile banking service that enables users to save and transfer funds from their mobile devices. How to withdraw money from KCB and deposit it to M-PESA account Here is a step-by-step process of how to deposit money from your KCB account to your M-PESA account. Dial *522# on your phone and input your M-Benki PIN to begin the transaction.  From the drop-down menu, choose “MyKash,” and then “M-Pesa.” Enter the amount you wish to send, up to fifty Kenyan... - [Cofek joins the Technical Working Committee on Petroleum Policy](https://cofek.africa/cofek-joins-the-technical-working-committee-on-petroleum-policy/): The State Department for Petroleum is developing a National Policy to guide implementation of petroleum operations in the country. Being a key stakeholder in the oil and gas sector, COFEK will be represented on the Technical Working Group. COFEK Vice Chairman Mr Benjamin Langwen will be representing us on this critical assignment We thank Energy and Petroleum Cabinet Secretary Mr Davis Chirchir and his PS Liban Mohammed for the consideration. - [President Joe Biden's administration wants to work with Congress to improve AGOA program - Blinken](https://cofek.africa/president-joe-bidens-administration-wants-to-work-with-congress-to-improve-agoa-program-blinken/): U.S. President Joe Biden’s administration wants to work with Congress to improve U.S.-Africa trade programme AGOA, U.S. Secretary of State Antony Blinken said on Friday in a video message to a U.S.-Africa trade summit in South Africa. U.S. Trade Representative Katherine Tai told the same summit that the United States believed there was an opportunity to shape a stronger and forward-looking vision for U.S.-Africa trade. The African Growth and Opportunity Act (AGOA), a U.S. trade initiative passed in 2000 under former President Bill Clinton to deepen trade ties with Sub-Saharan Africa and help African countries develop their economies, provides duty-free access to... ## Pages - [Blog](https://cofek.africa/blog/): News Posted by godwill October 12, 2023 2 min read Kenyans unhappy with over 300% tax increase on alcohol, cosmetics Taxation Posted by godwill October 12, 2023 4 min read Five Billion Lives at Risk from Industrially Produced Trans Fats Food Health Posted by godwill October 12, 2023 3 min read Forum to discuss scrap metal, environment and health for Mar 28 Uncategorized Posted by COFEK October 12, 2023 318 min read The Criminal Procedure Code, Kenya Legislation Posted by COFEK October 12, 2023 1 min read Where can I find the Forex rates in Kenya? Banking Promoted Posts Posted... - [Resources](https://cofek.africa/resources/): Resources - [Training Programmes](https://cofek.africa/training-programmes/): Training The Consumers Federation of Kenya (COFEK) and Management University of Africa (MUA) invite you to a non-residential 3 day certificate course on Consumer Protection and Management. The experiential training is designed to equip participants with the necessary capacity to manage and proactively deal with consumer complaints as relates to Consumer Protection Act,2012 & Article 46 of the Constitution of Kenya, 2010. Download 2nd Certificate Course Registration Form Send the signed form to hotline@cofek.co.ke Play Video Play Video Course Details Modules: Consumer Protection And Management Module 1 –Introduction to Consumer Protection Law and Policies Module 2 – Consumer Rights and Obligations... - [Join COFEK](https://cofek.africa/join-cofek/): Join COFEK Join COFEK Membership and Reap Huge Benefits COFEK membership is open to individuals and select bodies (Associations, NGOs,CBOs, SMEs) and even huge corporates. But it is only those who join as a individual members that are eligible to vote at the Federation’s Special and Annual General Meetings. Membership is by invitation and or application for individuals who do not present potential conflict of interest with the Federation’s objects and memorandum Play Video Play Video Value Proposition Membership Benefits Apart from networking with peers, you will be eligible to be recommended for appointment on the various parastatal boards You... - [FAQ](https://cofek.africa/faq/): FAQs Play Video Our Values Why go to a consumer centre? Today an independent body representing the interests of consumers is needed more than ever before due to the changes being made to the national welfare system (new constitution, pension plans, health-care system, among others), the complexity of liberalized markets (energy, telecommunications) and the globalization of business. The fact that we predominantly comprise publicly-funded, non-profit organizations and individual professionals means that we can provide you with independent and impartial advice. Traditionally, support for consumers in Kenya has come from the non-governmental sector.The COFEK and consumer centres at the Counties and... - [Contact Us](https://cofek.africa/contact-us/): Contact Us Location Secretary General, Consumers Federation of Kenya (COFEK) Physical AddressRehema Place, Block F-45 Ngong Road/Ring Rd Kilimani Junction, Nairobi P.O Box 28053-00200 City Square Nairobi – Kenya   Schedule your visit Assistance hours:Monday – Friday9 am to 5 pm EAT (toll free) Ph: +3.230.705.5448 Say hello -1.298170296326566, 36.787234677243376 - [About Us](https://cofek.africa/about-us/): About COFEK Independent, Self-funded, Multi-sectorial, Non-Political The Consumers Federation of Kenya (Cofek) is Kenya’s independent, self-funded, multi-sectorial, non-political and apex non-profit Federation committed to consumer protection, education, research, consultancy, litigation, anti-counterfeits campaign and business rating on consumerism and customer-care issues. The Federation was registered on March 26, 2010. Cofek works towards a fair, just and safe marketplace for all Kenyan and regional consumers in all sectors of the economy. Cofek is a founder Chair of the Government-run Kenya Consumer Protection Advisory Committee (Kecopac). Our mandate is drawn from Article 46 of the Constitution of Kenya 2010, the Consumer Protection Act,... - [Home](https://cofek.africa/): Consumers Federation of Kenya (COFEK) The Consumers Federation of Kenya (Cofek) is Kenya’s independent, self-funded, multi-sectorial, non-political and apex non-profit Federation committed to consumer protection, education, research, consultancy, litigation, anti-counterfeits campaign and business rating on consumerism and customer-care issues. About Us Trending Now Posted by godwill October 12, 2023 2 min read Kenyans unhappy with over 300% tax increase on alcohol, cosmetics Taxation Posted by godwill October 12, 2023 4 min read Five Billion Lives at Risk from Industrially Produced Trans Fats Food Health Posted by godwill October 12, 2023 3 min read Forum to discuss scrap metal, environment and... [comment]: # (Generated by Hostinger Tools Plugin)