I’m writing to express my disappointment and frustration with the service I received at the Safaricom Village Market branch.
On my visit today, I was served by two professional ladies, Njeri and a Somali lady.
However, I was shocked to witness discriminatory treatment towards Africans with dark skin compared to white customers.
Despite having queue number 65, which I picked at 11:40 AM, I waited for 20 minutes.
During this time, four white customers walked in and were greeted at the door, bypassing the queue.
They were directed to different counters for service without picking queue numbers.
This was facilitated by a guy near the entrance who welcomes white customer only. (What a brainwashed society??)
When I complained to Njeri, she apologized and offered to escalate the issue to her manager. However, the manager’s response was appalling.
When I was served at counter 1, the manager told me that this counter is “reserved for Whites.”
I must say this lady manager is so below average when talking to customers, she should be trained by Njeri and the Somali lady on customer facing etiquettes.
I’m appalled by this segregation in a country that values equality. It’s unacceptable to prioritize temporary visitors over loyal customers who contribute to your profitability.
The manager’s attitude and response to my complaint were unprofessional.
I’m not a happy customer, and I hope you’ll take immediate action to address this issue.
Though I know you will do nothing apart from your casual response to manage me.
COFEK and CAK, please save us from unnecessary neocolonialism by weak minds at Safaricom.
