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Kenya’s consumer federation

If it cost you money,it is worth reporting.

COFEK takes up the cases Kenyan consumers cannot fight alone — unfair charges, unsafe goods, and services that never arrived. Independent, self-funded, and free to approach.

Free to file
No charge, and no membership needed.
Talk to someone
0715 555 550
  1. 02Goon Culture: COFEK Open Letter to H.E Dr William Ruto Urging for Immediate Cabinet Changes
    COFEK Watch18 August 2026
  2. 03COFEK Drags Weetabix, Brookside, KNDI to Court Over “Fake” Endorsement Seal on Kenyan Breakfast Tables
    Crime4 August 2026
  3. 04Why the handling of Kenya’s in-bound travel insurance cover has the making of a huge scandal
    Data30 July 2026

The Federation

Standing that is a matter of record

COFEK is not a regulator and holds no enforcement powers. Its authority comes from where it sits, what the law provides, and what it is willing to put its name to.

Registered
26 March 2010
Standing
Founder Chair, Kecopac
Reach
All sectors of the economy
Funding
Independent and self-funded
Read about the Federation

Where the mandate comes from

  1. 01

    Article 46, Constitution of Kenya 2010

    Gives every consumer an enforceable right to goods and services of reasonable quality, to the information necessary to gain full benefit from them, to protection of their health, safety and economic interests, and to compensation for loss or injury.

  2. 02

    Consumer Protection Act, 2012

    The principal statute governing unfair practices, disclosure obligations, unconscionable representations and consumer agreements across the economy.

  3. 03

    Competition Act, Cap 504

    Prohibits false or misleading representations, unconscionable conduct and the supply of unsafe goods, and establishes the consumer protection mandate of the Competition Authority.

Have your say

What Kenyan consumers think

The Federation runs an open question on the issues it is currently working on. Responses are indicative and are published once the poll closes.

Opinion poll

Do you think road tolls should be allowed in Kenya?

Do you think road tolls should be allowed in Kenya?

Policy

Consumer legislation

Bills, rulings and regulations that change what consumers pay and what they are owed.

View all

Consumer help

Been overcharged, misled or put at risk?

Take the matter to the Secretariat. Tell us what happened, who it involves and what outcome you are looking for.

  1. 01Complain to the supplier firstPut it in writing and keep the reference.
  2. 02Gather your evidenceReceipts, contracts, statements, screenshots.
  3. 03Say what outcome you wantA refund, a repair, or the practice stopped.