Consumer complaints
Disputes with a supplier, unfair charges, unsafe products or refused redress. Free, and open to everyone.
Contact
Talk to the Secretariat
Whether you have been wronged as a consumer, want to join the Federation, or are reporting on our work — this is where to start.
01 / Where to find us
Office of the Secretary General
- Physical address
- Rehema Place, Block F-45
Ngong Road / Ring Road, Kilimani Junction
Nairobi, Kenya - Postal address
- P.O. Box 28053-00200, City Square
Nairobi, Kenya - Telephone
- 0715 555 5500733 180 008
- hotline@cofek.africa
- Assistance hours
- Monday to Friday, 9am – 5pm EAT
The pin marks the Ngong Road / Ring Road Kilimani junction the Federation gives as its address. Rehema Place is not mapped by name, so the pin is the junction rather than the building.
Open in OpenStreetMap02 / Say hello
Send us a message
Tell us which desk you need and we will route it there. If your matter concerns a specific supplier or transaction, the complaints desk will get you a faster answer.
03 / Reach the right desk
Four ways in
Sending an enquiry to the right desk is the single biggest thing you can do to speed up a response.
Membership
Individual, association, SME and corporate membership — applications, rates and renewals.
Training
The certificate course in Consumer Protection and Management, and in-house delivery.
Media & press
Interview requests, comment and republishing. Please include your outlet and deadline.
04 / In confidence
Two other ways to reach us
Information from inside an industry
Much of what the Federation uncovers comes from people working inside a sector. COFEK accepts confidential disclosures and does not reveal a source’s identity without written consent.
Hold us to our own standard
If our reporting is wrong or our conduct falls short, say so. Corrections are published in the same place as the original.