Training
Consumer Protection and Management
COFEK and the Management University of Africa invite you to a non-residential three-day certificate course on Consumer Protection and Management.
Built for the people who answer the complaint
The Consumers Federation of Kenya (COFEK) and Management University of Africa (MUA) invite you to a non-residential 3 day certificate course on Consumer Protection and Management.
The experiential training is designed to equip participants with the necessary capacity to manage and proactively deal with consumer complaints as relates to Consumer Protection Act, 2012 and Article 46 of the Constitution of Kenya, 2010.
- Format
- Non-residential
- Duration
- Three days
- Partner
- Management University of Africa
- Award
- Certificate of completion
Five areas, and one for anything else
Ask about any of these and the Secretariat will come back with dates, fees and what the course covers.
- 01
Consumer Protection Training (CPT)
Certificate or Diploma level
- 02
Consumer Protection Compliance Programme (CPCP)
For organisations building a compliance function
- 03
Consumer Protection & Competition (CPC)
Where consumer law meets competition law
- 04
Consumer Protection & Customer Care (CPCC)
For the people who answer the complaint
- 05
Consumer Protection & Professional Mediation (CPPM)
Resolving disputes without going to court
Tell us what you want to learn
Six short questions. No payment, no commitment — this only starts the conversation.
Dates, rates and eligibility
Course dates, fees and entry requirements are confirmed by the Secretariat. Write to hotline@cofek.africa or call 0715 555 550 / 0733 180 008.