I am writing to formally seek your guidance on how to lodge a complaint regarding what I believe to be an instance of customer exploitation by WATU CREDIT company. On [dates to be provided later)].
I purchased a phone SAMSUNG AO4 upon which i was to place a deposit of 4500 and pay the rest in one year.
I placed the said deposit and started making the daily payments as required.
Now around the 9th month I got an accident whereby I was waylaid by robbers who ran away with the said phone among other valuables.
I reported the case to police and called Watu credit to inform them about the sad incident and enquire the way forward as paying the balance was concerned.
The Watu credit promised me that they would compensate my phone but upon payment of 3000 ksh and continue paying for the remaining 90 or so days.
After emailing them police abstract and other requirements, they sent me to their office in Thika.
I paid the 3000 fee at Thika
Deceptively the officers waited until I made the payment only to inform me that it was not possible to have my phone compensated immediately and I should go back home and wait for a call from them.
After weeks of waiting and futile efforts to reqch them for enquiriesI went back to Thika only to be given an OLD PHONE WITHOUT EVEN ACCESSORIES as compensation.
On top of that, instead of paying for the remaining 90 days I was armtwisted into again paying for the old phone for some other 365 days.
I have encountered untold emotional distress from this deception and what I have gone through is unfair and exploitative to say the least.
Please advice me about the relevant authorities I should report this matter for redress.
