Independent · Self-funded · Non-political · Since 2010
Sector
Banking institutional matters as well as other financial services
A former branch manager, her assistant, and a third suspect were charged with 68 counts of theft, forgery, and money laundering after allegedly siphoning Sh149 million from a customer's account through fabricated instruction letters, fictitious withdrawal slips, and fraudulent emails over five years
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The judgment has helped settle the parameters of Article 46 and made it clear that consumer rights are constitutional rights, not merely contractual ones. A service provider therefore cannot hide behind a contract to escape constitutional and statutory consumer protection. This is an important principle for COFEK and consumer protection generally
The victim was defrauded of a total of Sh275,500 between September 9 and 10, 2026, after being induced by false pretences to transfer funds from her M-PESA account to a DTB paybill (Paybill Number 516600, Account Number 5689225002).
High Court stated that bank's duty to protect a customer's account does not end when the fraud begins — it begins when the bank is told!
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