Kenya – Consumers Federation of Kenya (COFEK)

January 25, 2026

3 min read

Consumer: Why I am unhappy with Airtel Kenya on their misleading data packages

Dear COFEK: I wish to formally lodge a complaint against Airtel Kenya regarding their failure to...

Data Digital

December 2, 2025

3 min read

Why Carrefour Supermarket Remains Kenya’s Most Brazen Offender of Competition Law

Carrefour’s stores may gleam with European efficiency, but behind the polished aisles lies a retail giant...

Marketing Promoted Retail

December 2, 2025

4 min read

Banks on Notice: The Landmark Kyalo Mbobu Ruling That Will Rewrite Kenya’s Lending Playbook

Kenya’s financial sector has been jolted by a ruling that exposes the brutality of predatory lending...

Banking COFEK Watch

October 10, 2025

3 min read

The IMF team concludes its’ mission in Kenya: Verdict on further support awaited

Nairobi, Kenya: An International Monetary Fund (IMF) staff team led by Haimanot Teferra visited Nairobi from...

Economy Government

October 9, 2025

14 min read

The ThinkScene Safaris shame and the cost to Kenya’s tourism sector as French tourist protests inflated charges

I am writing to formally raise a complaint regarding a dispute that I have with the...

Government Tourism

September 24, 2025

1 min read

The trouble with Jumia’s poor services as Kenyans up their complaints

Disappointed with Jumia Kenya service. I ordered 3 items and only 1 (openEAR earphone) was delivered....

COFEK Watch Entertainment

September 24, 2025

3 min read

Directline Assurance Meltdown: Insurance Regulator’s Slow Hand Fans the Ugly Flames

Kenya’s insurance industry is watching an unprecedented drama unfold at Directline Assurance, where a shareholder battle...

Government Insurance

September 16, 2025

2 min read

Another day, it’s another complaint on Carrefour Kenya supermarket chain

Dear Carrefour Kenya Team, I am writing to follow up on my earlier complaint regarding my...

COFEK Watch Digital Retail

September 16, 2025

8 min read

Ruto’s Incompetence, Ineptitude, Cluelessness & Unprecedented Greed Has Doomed Kenya

By Justin Muturi >>> There was a time when Kenya stood tall in the region. Nairobi...

COFEK Watch Government

August 12, 2025

5 min read

Complaint on bad LG Kenya refrigerator and mishandling of customer raising concerns

Dear LG Kenya Team, I hope this message finds you well. I am writing to lodge...

COFEK Watch Featured Food